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Job Description

UW MEDICINE ENTERPRISE REVENUE CYCLE (ERC)** has an outstanding opportunity for a **BUSINESS SYSTEMS OPERATIONS MANAGER

WORK SCHEDULE

100% FTE

100% REMOTE

DAYS

POSITION HIGHLIGHTS

The Business Systems Operations Manager functions in a highly complex, multi-entity environment, supporting all UW Medicine organizations including Harborview Medical Center (HMC), UW Medical Center Montlake (UWMC ML), UW Medical Center Northwest, UW Neighborhood Clinics, UW Physicians, the UW School of Medicine, and Airlift Northwest as well as shared governance partnerships such as Children’s University Medical Group and the Fred Hutchinson Cancer Center.

PRIMARY JOB RESPONSIBILITIES

+ Ensures ongoing operations while implementing and operationalizing system changes to maximize revenue capture, strengthen compliance, and align with industry best practices

+ Translates enterprise strategies into daily execution by directing the evaluation, design, and monitoring of Epic revenue cycle systems and related technologies to support accurate, efficient, and compliant workflows that reduce denials and improve financial outcomes

+ Serves as a resource for process improvement intake, assessment, and technical evaluation of software and hardware solutions, providing recommendations that directly impact both revenue performance and operational sustainability

+ Collaborates with department leaders and partners with the ERC Training Manager to ensure workflows, QA programs, and documentation are standardized and aligned with enterprise strategies, supporting UW Medicine’s mission of improving the health of the public through excellence in patient care and financial stewardship

+ Supervises, recruits, leads, coaches, and supports a diverse team of analysts and specialists, fostering a high-performing, service-oriented, and inclusive team culture

+ Provides operational oversight of Epic revenue cycle modules (Benefits Engine, Authorization Manager, Prelude/ADT, Cadence, Hospital Billing) to ensure accurate data collection, claim integrity, and compliance with payer and regulatory requirements

+ Develops and maintains collaborative, service-oriented relationships with ERC stakeholders, IT Services, clinical departments, coding teams, and external vendors

+ Contributes to vendor evaluation processes, including structured RFP development, solution assessment, and ongoing vendor relationship management

REQUIRED QUALIFICATIONS

+ Bachelor’s degree in Healthcare Administration, Business, Informatics, or related field

+ 6–8 years of progressive experience in patient access, revenue cycle operations, or Epic systems support.

+ At least 2–4 years in a supervisory or management role overseeing analysts or specialists

+ Demonstrated expertise with Epic revenue cycle modules (e.g., Prelude, Cadence, ADT, Benefits/Authorization, Hospital Billing)

+ Strong knowledge of payer requirements, CMS guidelines, HIPAA, and healthcare compliance standards.

+ Experience leading workflow redesign, system testing, and denial management

+ Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint), SharePoint, and other documentation tools

+ Strong problem-solving, analytical, and communication skills, with ability to collaborate across clinical, IT, and revenue cycle teams

+ An equivalent combination of education and experience may substitute for stated requirements

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. (https://www.uwmedicine.org/jobs) Join our mission to make life healthier for everyone in our community

Compensation, Benefits and Position Details

Pay Range Minimum:

$90,576.00 annual

Pay Range Maximum:

$135,864.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

Not Applicable

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is proud to be an affirmative action and equal opportunity employer (https://hr.uw.edu/eoaa/) . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) .

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.