"Alerted.org

Houston, TX, USA | Hourly | 18.00 per year DOE | Full Time

| Eligible for: PTO (Vacation, Sick, and Holiday), Medical, Dental, Vision Insurance, 401k, and more!

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Mailroom Clerk / Front Desk Support

10AM TO 4PM Mon-Thur.

Summary: Responsible for handling all incoming and outgoing mail and packages, ensuring accuracy, timeliness, and professional service. Supports front desk and administrative operations as needed, maintaining a positive, organized, and customer-focused environment.

Key Responsibilities:

+ Welcome and assist visitors, ensuring a professional and friendly experience.

+ Direct guests to the appropriate person or department as needed.

+ Maintain a clean, organized, and presentable mailroom and reception area.

+ Handle special requests from guests, including inquiries and complaint resolution.

+ Sort and distribute incoming mail accurately and efficiently.

+ Prepare and ship outgoing mail and packages to the correct destinations.

+ Manage sensitive and confidential information with discretion and professionalism.

+ Provide excellent customer service to employees and visitors.

+ Support various administrative tasks and assist with ad-hoc projects as assigned.

+ Learn and perform receptionist duties as needed to support front office operations.

+ Submit monthly reports including mailroom metrics, accomplishments, and improvement opportunities.

+ Adhere to all Service Level Agreements (SLAs) and company policies.

+ Maintain reliable attendance and punctuality, being ready to work at scheduled times.

+ Uphold workplace safety and professionalism at all times.

+ Perform other duties as assigned by management.

Qualifications:

+ High school diploma or equivalent (GED) required.

+ Customer service and/or office-related experience preferred.

+ Basic mathematical and computer skills.

+ Strong organizational skills and attention to detail.

+ Excellent communication and interpersonal abilities.

+ Demonstrated flexibility and adaptability in a changing work environment.

+ Strong work ethic, diplomacy, and team-oriented mindset.

+ Ability to handle multiple priorities and meet deadlines.

+ Reliable transportation and excellent attendance record.

+ Ability to lift up to 50 lbs as needed.

+ Commitment to providing high-quality, courteous customer service.