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We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

_*The formal title for this position is Post-Sales Support II_

This person is a key contributor in delivering Generac’s “Customer First” promise and is responsible for providing accurate information, effective communication and issuing resolution to their customers. They will work daily with post-sales issues such as incorrect billing, return of product and warranty exchanges while supporting multiple distribution channels.

Essential Duties and Responsibilities:

+ Transact moderately complex credit memos, return requests, no charge parts, and incorrect billing exchanges. Work cross functionally with teams to find resolution for the customer. Prioritize and ensure steady workflows for all assigned distribution channels.

+ Triage email inboxes for department

+ Provide excellent customer service over the phone and via email communication as required for Tier I Escalations

+ Assists with Post Sales Support II Queue as needed.

+ Other duties as assigned

Minimum Qualifications:

+ High School Diploma or GED

+ 1 year of experience in a customer service role

Preferred Qualifications:

+ Previous SAP or other ERP system experience

Knowledge / Skills / Abilities

+ Ability to type while assisting customers on the phone.

+ Working proficiency with Microsoft Office Suite

+ Ability to investigate a situation objectively and utilize strong analytical skills to help identify root cause and corrective actions.

+ Effectively de-escalate customer issues and complaints

+ Ability to work independently with a high attention to detail.

+ Advanced verbal and written communication

+ Ability to stay calm under pressure.

Great Reasons to work for Generac:

+ Competitive Benefits: Health, Dental, Vision, 401k and many more

+ State-of-the-art facility with an onsite gym, walking trails, café, free parking and many employee activities

+ Scheduled events throughout the year that allow our employees, both current and retirees, to gather together and enjoy their time with their families and co-workers

+ (Eligible for summer hours! (Memorial Day – Labor Day)

+ Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits many employees volunteer their time with the customer support team or on the production line while others go right into storm-affected areas to repair generators

+ We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.

+ Every day is Jeans Day! Dress for your day.

+ Product loan and discount programs

**Physical Demands** : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

_“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”_

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.