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Customer Service Representative – Specialty Pharmacy Support

Adecco Healthcare & Life Sciences is hiring **Customer Service Representatives** to join a growing specialty pharmacy team! In this role, you’ll play an important part in supporting patients’ access to critical medications by coordinating shipments, scheduling refills, and providing compassionate, accurate communication to healthcare providers and patients.

If you’re passionate about helping others, thrive in a fast-paced environment, and have strong communication and computer skills, this is a great opportunity to grow your healthcare career!

Irving, TX

**Pay Rate** : $16.00-$18.00/hr. (based on experience, education & location)

**Schedule:** Monday–Friday, 9AM–6PM for training; possibility of 10:30AM–7PM after training

Key Responsibilities:

• Answer incoming calls and provide professional, clear, and accurate information to patients and providers.

• Make outbound calls to patients to coordinate prescriptions, refills, and deliveries.

• Schedule and confirm medication shipments with attention to accuracy and timing.

• Maintain accurate documentation and patient records in compliance with HIPAA standards.

• Collaborate with internal teams to ensure seamless service and patient satisfaction.

• Demonstrate initiative, problem-solving, and a proactive work ethic.

• Perform other duties as assigned to support the department’s goals.

Qualifications:

• High school diploma or equivalent required.

• 1–3 years of customer service or call center experience preferred.

• Excellent telephone etiquette and communication skills.

• Typing speed: 35+ words per minute (required).

• Reliable transportation to report onsite.

• Familiarity with HIPAA and confidentiality regulations preferred.

Physical Requirements:

• Professional office environment.

• Must be able to sit, stand, walk, and reach frequently.

• Ability to do heavy lifting occasionally.

_Apply Today!_

Adecco Healthcare & Life Sciences is committed to matching top talent with great opportunities — start your journey today!

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria

**Pay Details:** $18.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.