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Summary Northern Arizona VAMC is recruiting for 1 Health Systems Specialist in the Office of Associate Director. The incumbent provides management and administrative support services for all services under the Office and serves as an advisor to the Executive Leadership Team. Responsibilities Major duties include, but are not limited to: Provides full staff assistance on administrative matters for the Office affecting patient care, education, research, and organizational policy, while at the same time also exercising independent judgment. Serves as a staff member directly supporting the Executive Leadership team responsible for planning, organizing, developing, directing, and evaluating operations. Completes administrative research, management analyses and development of reports pertaining to program plans, operations, and assessments for the services under the ELT member. Conducts investigative studies on resource utilization, staffing levels and access, and other priorities based on the strategic goals often facility. Leads or participates in facility-wide projects to improve administrative operations as they pertain to the programs under the purview of the ELT member, based on results of performance reviews and new initiatives developed at the local, regional or national level. Works creatively, cohesively, and insightfully with colleagues and other key staff within the facility to design and develop innovative initiatives that will improve patient care and operational quality and efficiency. The incumbent serves as a representative of the ELT Member as appropriate and works with personnel toward meeting national mandates. Collaborates, assists, or consults with subject matter experts in the development of mission-related health care planning initiatives and reports. Prepares issue briefs, white papers, and Executive Decision Request (EDR) Memorandums for review by facility Executive Leadership. Promotes principles of patient centered care, teamwork and the use of interdisciplinary and cross service teams to improve the level of service for all Veterans. Serves as a staff for other work groups, committees and councils as assigned. Provides back-up coverage for various offices. Serves as a liaison between Veterans the health care system to resolve problems and/or expedite services within the established guidelines. Provides a channel through which patients can seek solutions to problems, concerns and unmet needs. Work Schedule: Monday - Friday 8am - 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Health Systems Specialist/PD135580 Relocation/Recruitment Incentives: May be authorized. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary/trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/27/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Health System Administration Series, 0671 Individual Occupational Requirements (IOR): Undergraduate and Graduate Education: Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR, Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. OR, Special Provision for In service Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. In addition to meeting the TIG and IOR you must also meet:GS-12 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience with data manipulation, analysis, interpretation, and presentation using systems such as Pyramid Analytics, BI Office, Excel, etc.; experience utilizing process improvement methodologies (e.g. Lean, Six Sigma) and change management techniques; experience developing clear action plans for multidisciplinary teams and leading them in data-driven projects; experience with interpreting national VHA policies concerning access, scheduling, and consult management; experience with clinic operational elements such as consult management, appointment request management, grid validation, referral coordination, and access improvement strategies; experience with leading or working in a team facilitate to promote effective organizational dynamics, and communicate effectively with staff, co-workers, managers, upper management, etc.; gather information and/or date, negotiate solutions to difficult issues, coordinate services/activities, provide guidance to others, and resolve problems. You will be rated on the following Competencies for this position: Decision Making Interpersonal Effectiveness Organizational Stewardship Problem Solving Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work requires some physical exertion, such as periods of standing when teaching; some walking, bending, crouching, stooping, stretching, or similar activities when visiting work sites; and some moderate lifting and carrying. At other times the work is sedentary, requiring the use of a computer. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.