• Account Triage Representative

    TEKsystems (O Fallon, MO)


    Triage Specialist – Customer Support

     

    We are seeking a detail-oriented and customer-focused individual to join our team as a Triage Specialist.

     

    In this role, you will serve as the first point of contact for incoming customer inquiries, ensuring each interaction is handled with efficiency, empathy, and professionalism.

    Key Responsibilities:

    + Answer and manage incoming customer calls in a timely and courteous manner.

    + Assess the nature of each inquiry and accurately route calls to the appropriate department or team.

    + Maintain a strong understanding of company services, departments, and escalation protocols.

    + Document call details and outcomes in the system to ensure seamless follow-up and resolution.

    + Collaborate with internal teams to improve call routing processes and enhance customer experience.

    + Provide basic information and support when appropriate, ensuring customers feel heard and valued.

     

    Skills

     

    Customer service, research, accounts receivable, billing customer service, finance, collection analysis, excel pivot tables

     

    Top Skills Details

     

    Customer service, research, accounts receivable, billing and/or customer service

     

    Additional Skills & Qualifications

     

    -Need at least 3 years of client service experience, preferably within a financial/banking setting

    Experience Level

    Entry - Intermediate Level

    Pay and Benefits

    The pay range for this position is $22.00 - $22.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in O Fallon,MO.

     

    Application Deadline

     

    This position is anticipated to close on Oct 24, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.