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**About MassArt:** Founded in 1873, having celebrated its 150th anniversary in 2023, Massachusetts College of Art and Design (MassArt), is the nation's first and only independent, free-standing public college of art and design in the country. MassArt is an inclusive community of thinkers, doers, makers, educators, innovators and leaders striving to shape the future through art and design. We've spent 150 years demonstrating the truly amazing things that happen when a world-class art and design education is an option for every deserving student. Located in Boston's hub of arts and culture along the Avenue of the Arts, MassArt enrolls 2,000 students and offers a comprehensive range of undergraduate and graduate degrees in 18 disciplines, as well as continuing education and youth programs. MassArt strives to be a model of diversity and inclusion; the campus community reflects the layers of cultural and self-identity that proudly make up our region, nation, and world. We build effective partnerships with co-workers throughout the College by freely sharing appropriate information and providing assistance to all and maintain an environment that is welcoming to persons of all backgrounds, nationalities, and roles. **Job Description:** The Endpoint Solutions Engineer assists in activities that support the MassArt Client Services team and MassArt's community. This role ensures secure, reliable, and efficient operation of college endpoints, while providing high-level technical support to resolve complex hardware and software issues. The engineer also contributes to technology lifecycle planning, endpoint security, imaging and deployment automation, and works closely with IT colleagues to support the academic and administrative mission of the college. The engineer provides technical assistance for all supported Operating Systems and Endpoints, and this engineer is the subject matter expert (SME) for all Microsoft Windows technologies. Collective Bargaining Agreement: This position is governed by the APA collective bargaining unit. Hours: 37.5 Salary Range: $73,000 - $76,000 commensurate with experience. *DUTIES AND RESPONSIBILITIES: * * Provide technical support and end-user assistance for endpoints, devices, and user-focused technology resources including software, networks (wired, wireless, VPN), telecom services, and enterprise systems owned by, or licensed to the Commonwealth of Massachusetts.. * Manage and support a fleet of academic and administrative PCs, designing scalable solutions for configuration, deployment, policy compliance, and user experience. * Develop and maintain standardized images and deployment processes for Windows machines while also supporting the configuration and deployment of Mac, and ChromeOS devices, ensuring consistency and efficiency across environments. * Serve as application administrator for backup administrator for endpoint deployment and management platforms such as KACE, Intune, Jamf, and ChromeOS tools. * Support and manage endpoint security systems, including antivirus, malware protection, multi-factor authentication, and access controls using platforms like Sophos, Rapid7 Insight Platform and CrashPlan. * Repair and maintain college endpoints, ensuring devices are secure, up to date, and functioning properly. * Collaborate with Print Services and vendors (e.g., Xerox) to troubleshoot and support the college's print infrastructure. * Respond to, document, and resolve service tickets in alignment with Technology department policies, while providing excellent customer service to the college community. * Support and manage software license servers and Service Desk operations, contributing to smooth delivery of technology services. * Assumes additional responsibly as may be determined by the Manager of Technology Operations or the Deputy Chief Information Office **Requirements:** *Required Minimum Qualifications:* * 3 years of experience supporting working with a management system for Windows and macOS endpoints in an enterprise environment. * Proficiency with endpoint management tools (e.g., Intune, Jamf, KACE) and scripting languages. * Strong knowledge of endpoint security practices, operating systems, and application troubleshooting. * Excellent communication, organizational, and problem-solving skills. * Ability to work independently and collaboratively in a diverse campus community. * Familiarity with Information technology Services Management (ITSM) and Information Technology Infrastructure Library (ITIL) * Experience with Google Workspace, Active Directory, Azure/ Entra ID and Office 365 * Prior experience with service desk software. *Preferred Qualifications:* * Experience in Higher Education * CompTIA A * ITIL Foundation * Jamf 100 Certificate * Microsoft Certified: Windows Client - Validates skills in deploying, configuring, securing, managing, and maintaining Windows endpoints * Microsoft Certified: Endpoint Administrator Associate (MD-102) - Covers endpoint deployment, policy configuration, compliance, security, and support in Microsoft 365 environments. * Microsoft Certified: Azure Administrator Associate (AZ-104) - Useful if the role involves integrating endpoints with Microsoft Entra ID, Intune, and other Azure-based services. **Additional Information:** Please note MassArt: * Does not support employment-based visa sponsorship or non-student exchange visitor visa sponsorship. * Is not an E-Verify institution. Selected candidates must be eligible to work in the US at the time of employment, complete all onboarding tasks including a Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background review and provide proof of eligibility to work in the US by completing the Form 19, Immigration Reform and Control Act of 1986. *You are required to show proof of your identity and employment eligibility within three (3) days of the start of your employment. You will not be authorized to work in any capacity until all paperwork has been completed. For a list of all acceptable documents please click**here**.* Comprehensive Benefits*(does not apply to contractor/student positions)*: When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Please clickhereto view MassArt Benefits. MassArt provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other legally protected class. MassArt complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the college operates. This policy applies to all terms and conditions of employment. **Application Instructions:** Resume and Cover Letter *Please apply for this opportunity on the MassArt Careers Page to be considered. See**here**for the job posting site.* * Please do not apply on the Mass Careers page. * **Job:** **Information Systems and Technology* **Organization:** **Mass College of Art and Design* **Title:** *Endpoint Solutions Engineer* **Location:** *Massachusetts-Boston-621 Huntington Avenue* **Requisition ID:** *250007CM*