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Description

Looking for a seasoned AV Support Technician to join their team in supporting a new executive office in New York City. This role is critical in delivering white glove AV and collaboration support to Managing Directors and C-level executives. They will be the go-to expert for all AV and VTC needs, ensuring seamless operations in a high-visibility, fast-paced environment. Key Responsibilities Provide hotline support via phone, email, and ticketing systems Program and troubleshoot Cisco AV systems (Room Kits, Codec Pro, external displays, Shure mics, etc.) Test, deploy, and maintain all VTC assets Support and host large-scale events and town halls in our Learning Center Manage vendor relationships and coordinate service needs Deliver white glove support to executives, ensuring discretion and professionalism Create and maintain daily, weekly, and ad hoc reports Document technical procedures and maintain system records Respond promptly to end-user service requests Ideal Candidate Profile: Seasoned professional with at least 5 years of executive support experience Able to support everyone from janitors to C-level executives Comfortable being “invisible” in high-level meetings - discreet and efficient Self-sufficient and trustworthy - will often work independently Preferably has experience in financial services or large corporate environments Understands corporate culture and can adapt to high-pressure environments POSTING IN BEELINE: Job Overview: This role involves an Audio Visual Technology experience, we White Glove support the MD’s and Executives. We stand by the company mission which allows us to focus on people, strategy, operating plan, collaborating effectively, and innovation and employee engagement. Responsibilities: • Hotline support (phone/email etc.) • Create and provide daily/weekly/ad hoc reports • Programing and troubleshooting all display unites, including those not installed in house by AV • Test, deploy and maintain operability of all associated VTC assets • Respond to end-user service requests • Host large event/Town Halls in our Learning Center • Vendor management • White glove/Customer service support What are we looking for? We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement. Requirements: • 4+ years of relevant Audio Video experience. • 4+ years of WebEx experience • 4+ years of providing White glove/Customer service support Core Competencies: • Ability to conduct trainings/public speaking. • Demonstrated experience managing and supporting various collaboration tools such as Zoom, WebEx and Microsoft Teams. • Identifying issues, repairing and replacing equipment as needed. • Ability to work under pressure, meet internal deadlines and show effective time in crisis management skills. • Overall knowledge of Video Teleconferencing • Ability to work independently as well as in a group setting • Ability to work OT, as needed Preferences: • Vendor management experience • Bachelor’s degree • Certified Technology Specialist (CTS) Certification

Skills

AV, Collaboration Tools, Reporting & Technical Documentation, Customer Support, Troubleshooting, Crisis Management, Financial Services, Communication

Top Skills Details

AV,Collaboration Tools,Reporting & Technical Documentation

Additional Skills & Qualifications

- 4+ years in Customer Support • Being able to provide executive support for managing directors and senior leadership • So someone that has strong communication skills and good professionalism Communication, Collaboration, and Crisis Management Skills • Ability to collaborate effectively, conduct trainings/public speaking, and respond to service requests. • Must be comfortable working under pressure, managing deadlines, and handling crisis situations Financial Services -Prefer someone coming from a similar company to LPL. At least need someone with a background in a Fortune 500

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $20.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in New York,NY.

Application Deadline

This position is anticipated to close on Oct 20, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.