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Care Coordinator Shrewsbury, MA | Full-Time Griswold Home Care – Shrewsbury Office Be the First Connection—and Trusted Support—for Families in Need Griswold Home for Worcester County is seeking a compassionate and organized Care Coordinator to be the welcoming first voice for families, caregivers, and referral partners reaching out for help. Whether by phone, email, or text, you’ll provide a warm, professional, and responsive experience that embodies our mission to deliver caring, dependable home care. As a Care Coordinator, you won’t just answer calls—you’ll guide families and caregivers through every step of their home care journey. From initial inquiries to ongoing scheduling and coordination, you’ll ensure every connection runs smoothly with empathy, professionalism, and efficiency. What You’ll Do * Respond promptly and thoughtfully to all incoming calls, emails, and texts with care and urgency * Serve as the primary point of contact for clients, families, caregivers, job seekers, and referral partners * Assist families in coordinating personalized home care services for seniors and individuals with disabilities * Match caregivers to clients based on needs and compatibility to build strong, lasting relationships * Manage caregiver scheduling, including filling urgent or last-minute shifts to ensure uninterrupted care * Conduct caregiver interviews, perform background checks, and support onboarding processes * Maintain accurate, organized, and compliant employee records * Participate in a shared on-call rotation to provide ongoing care coverage and support Who You Are * A warm, calm, and professional communicator via phone, email, and text * Highly organized, detail-oriented, and comfortable managing multiple priorities * A collaborative team player who thrives in a fast-paced, supportive office environment * Holder of a high school diploma or GED (college or healthcare experience is a plus) * Proficient with Microsoft Office (Word, Excel, Outlook) * Experience in caregiving, staffing, or customer service is preferred but not required What We Offer * Competitive pay with opportunities for professional growth * Comprehensive health insurance options * 401(k) plan with potential employer match * Paid Time Off and Paid Medical Family Leave * A team-focused, supportive culture where your contributions matter * A rewarding role that connects people to life-changing care About Griswold Home Care – Worcester County We empower seniors and individuals with disabilities to live safely and independently at home. Our Shrewsbury office team supports clients, families, and caregivers with compassionate, professional, and reliable service—ensuring every interaction reflects our commitment to care and respect. Ready to be the first connection—and ongoing support—for trusted care? Apply today and join our dedicated team!