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Experience Analyst

Job Description

Role Overview

The Experience Analyst will be responsible for analyzing user behavior digital interactions and platform performance across insurance applications This role requires strong proficiency in data analysis user experience metrics and domainspecific workflows The analyst will support optimization initiatives for policy servicing claims management and customer engagement platforms

Key Responsibilities

Collect and analyze data from insurance portals mobile applications and servicing platforms to identify usage patterns and experience gaps

Develop dashboards and reports to track key performance indicators related to user journeys feature adoption and digital servicing efficiency

Perform heuristic evaluations and usability assessments to support design and development teams

Collaborate with product owners and business analysts to translate insurance requirements into measurable experience outcomes

Apply segmentation and behavioral analysis to support personalization and targeted feature enhancements

Conduct benchmarking and competitive analysis within the insurance sector to identify best practices

Support AB testing and multivariate experiments to validate design and functionality improvements

Ensure compliance with data privacy and insurance regulatory standards during analysis

Required Skills

Proficiency in analytics platforms such as Adobe Analytics Google Analytics or Mixpanel

Experience with data visualization tools including Power BI Tableau or Qlik

Strong understanding of insurance workflows such as policy issuance claims processing and customer onboarding

Ability to work with large datasets and apply statistical methods for trend analysis and forecasting

Familiarity with UX metrics including task success rate time on task and dropoff points

Exposure to customer journey mapping and experience optimization frameworks

Knowledge of digital tagging event tracking and funnel analysis

Experience in agile environments and iterative delivery models

Preferred Qualifications

Background in experience analysis for life health or general insurance products

Certification in data analytics UX research or digital experience platforms

Familiarity with experimentation platforms and personalization engines

Understanding of accessibility standards and inclusive design principles

Work Environment

Datadriven role within a digital insurance transformation team

Opportunity to influence platform design and user experience strategy

Focus on measurable outcomes domain expertise and continuous improvement"

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.

1. Applies scientific methods to analyse and solve software engineering problems.

2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.

3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.

4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.

5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

Flexible work

Healthcare including dental, vision, mental health, and well-being programs

Financial well-being programs such as 401(k) and Employee Share Ownership Plan

Paid time off and paid holidays

Paid parental leave

Family building benefits like adoption assistance, surrogacy, and cryopreservation

Social well-being benefits like subsidized back-up child/elder care and tutoring

Mentoring, coaching and learning programs

Employee Resource Groups

Disaster Relief

Salary Information

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is - 96366 to 150000 Yearly.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant

Job Description - Grade Specific

Is highly respected, experienced and trusted. Masters all phases of the software development lifecycle and applies innovation and industrialization. Shows a clear dedication and commitment to business objectives and responsibilities and to the group as a whole. Operates with no supervision in highly complex environments and takes responsibility for a substantial aspect of Capgemini’s activity. Is able to manage difficult and complex situations calmly and professionally. Considers ‘the bigger picture’ when making decisions and demonstrates a clear understanding of commercial and negotiating principles in less-easy situations. Focuses on developing long term partnerships with clients. Demonstrates leadership that balances business, technical and people objectives. Plays a significant part in the recruitment and development of people.

Ref. code: 335766

Posted on: Oct 17, 2025

Experience Level: Experienced Professionals

Contract Type: Permanent

Location:

New York, NY, US

Brand: Capgemini

Professional Community: Software Engineering

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.