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Job Location: 100% Fully Virtual

* This team will be working in Arizona Time Zone Hours

Key Responsibilities:

* Manages overall STD block of claims and possible companion claims to include Statutory plans, Federal, Company, State and other Leave types as required by our group customers or other Federal, State, Local laws

* Creates and executes individual claim action plans, serves as point of contact for the claimant and provides a high-level of service to the claimant, including delivering on commitments, timely return of phone calls, and clear communication, and makes claim decisions. Proactively communicates/updates to partners that may be working with the claimant when key events are being considered or have occurred (Closure, RTW, etc.)

* Meet and Exceed Operational Efficiency goals, Demonstrate Service Delivery and Customer Satisfaction goals, including prioritizing actions, appropriately utilizing resources timely, maintain data integrity through accurate benefit decision and payment

* Conducts reviews and analyses and corresponds with relevant parties.

* Supports the maintenance of customer-specific data to ensure quality and accuracy.

* Handle second level escalated customer contacts and phone referrals requiring additional research.

* Manages an assigned caseload of moderately complex claims.

* Develops and maintains strong working relationships with internal and external customers.

* Performs other related duties as assigned or required

Essential Business Experience and Key Behaviors, Required:

* 1-3 years of Disability Claims Experience in STD

* Understands value in building rapport and develops positive working relationships

* Motivated by their interactions with others

* Quickly grasps information and efficiently solves verbal challenges with strategic thinking

* Communicates complex verbal and written concepts with ease

* Pays close attention to details, and accounts for details that may be overlooked

* Professionally demonstrate empathy to others

* Provide original insights on familiar subjects

* Balances task work while adapting to change and exploring new innovative ideas

* Ability to prioritize and maintain quality

* High School Diploma

Key Competencies, Qualifications and Skills, Preferred:

* Associate degree or higher

* Proficient with Microsoft office software

* Prior STD and Family Medical Leave Act claim knowledge

* Ability to work independently

* An understanding of disability contractual provisions

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.