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Summary See below for important information regarding this job. Responsibilities Serves as a Tailored Vendor Logistics Specialist on a Customer Relationship Management (CRM) Cell or Support Team. Serves as the primary point of contact regarding policy and procedures relating to prime vendor programs, strategy, planning, and customer service. Provides guidance to subordinate employees and resolves complex system issues not subject to standard resolution methods. Monitors the status of open orders, and receives/processes cancellations, updates, modifications and ensures closure. Exercises initiative, ingenuity, and aggressiveness in identifying real or potential demand forecasting problem areas. Provides timely solutions to ensure maximum response to customer's demand needs with the least possible hindrances or impact to the mission. Requirements Conditions of Employment Qualifications To qualify for a Tailored Vendor Logistics Specialist, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Participating in In-Process Review (IPR) meetings to develop customer support plans involving tailored vendor programs. Presenting and explaining customer support issues and/or problems during briefings/meetings. Resolving outstanding customer issues and developing corrective measures. Determining the most expeditious means to resolve customer's emergency orders. Identifying demand planning deficiencies or problems affecting customer support and working to achieve resolution. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Substitution of education may not be used in lieu of specialized experience for this grade level. Additional Information For Important General Applicant Information and Definitions go to: http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025\_vol300.PDF Acquisition Workforce: Position requires DoD Acquisition Life Cycle Logistics, Foundational certification within required timeframes. Selectee must also achieve 80 hours of Continuous Learning Points (CLPs) every 2-years. Click here for more details and Resources. ADDITIONAL OVERSEAS INFORMATION: For an explanation of the overseas entitlements, please review the information in the following link: http://www.dla.mil/Careers/Programs/overseas.aspx Pay Retention will be extended to an eligible employee who applies through a formal recruitment program and is selected for a position at an overseas location. https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025-V536p.PDF?ver=2020-03-30-140046-310 Cost of Living Allowance may be authorized upon determination of eligibility. Please review the following link for additional information: https://www.opm.gov/policy-data-oversight/pay-leave/pay-systems/nonforeign-areas/. HAWAII INFORMATION: It is highly recommended that research be done about the cost of living in Hawaii prior to applying. For information about the cost of living and many other important items to consider visit: http://www.hvcb.org. Information for Veterans is available at: https://www.dla.mil/Careers/Programs/. As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement. Drug-Free Workplace Policy The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing. Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing. The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids. ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is a Schedule I drug and is illegal.