"Alerted.org

**Req ID:** RQ208923

**Type of Requisition:** Regular

**Clearance Level Must Be Able to Obtain:** None

**Public Trust/Other Required:** MBI (T2)

**Job Family:** Program Delivery and Execution

Skills:

Customer Service,Help Desk Support,IT Help Desk,Tableau Desktop,Technical Support

Experience:

2 + years of related experience

Job Description:

GDIT is hiring a Support Assistant to provide help desk support to end users of Tableau-based dashboards and users of a federal case management system. The Support Assistant works to** **identify, triage, and resolve or escalate problems.

Essential Tasks Include:

Provide responsive, consistent, and reliable support to a customer base that provides mission critical support.

Provide Tier 1 support for customer support requests and escalate to development and operations teams when appropriate.

Assist users with gaining system access and triage end user issues within the Tableau platform

Log all support requests from help desk inquiries into a ticketing system.

Work effectively with cross-functional teams to identify and resolve issues.

Implement various projects, develop work plans, and ensure timely completion as directed by the IT manager.

Assist onboarding users into new databases through email support.

This position may require shift hours including weekends, and holidays. Shift schedules are based on customer need and are subject to change.

Qualifications:

BA/BS Degree and 2+ years of customer support experience in a technical environment.

Exceptional customer service skills are required.

Strong interpersonal skills for communicating with internal and external personnel of all levels.

Strong analytical and problem-solving skills.

Familiarity with Tableau and its functions.

Ability to multi-task and work independently with minimal supervision.

Ability to keep sensitive and confidential material private.

Ability to take direction and remain detail oriented.

Additional Requirements

This position requires a current active Public Trust or the ability to obtain one.

The likely salary range for this position is $63,750 - $86,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans