• Service Desk Hardware Technician

    SAIC (Colorado Springs, CO)


    Description

    We are seeking a Service Desk Hardware Technician to support our NORAD/NITES program. This is an onsite position in Colorado Springs with an active Secret clearance as a requirement.

    Responsibilities include:

    + Maintaining organizational inventory and physical accountability of equipment.

    + Performing software installations and upgrades to operating systems and layered software packages.

    + Able to schedule installations and upgrades and maintains them in accordance with established IT policies and procedures.

    + Imaging NIPR & SIPR devices to achieve optimum performance levels.

    + Ensuring workstation data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.

    + Develop and maintain a comprehensive operating system hardware and software configuration database/library of all supporting documentation.

    + Maintain a continuous monitoring effort for all incident and service request to ensure a continuous improvement environment for quality of service.

    + Contacting customers to provide real time updates regarding their incident or service request.

    + Maintain access to NIPR, SIPR workstations, and all additional programs used to assist the N & NC users.

    + Knowledge of DoD Mailbox provisioning using DOD Enterprise Provisioning Online (DEPO).

    + Maintain administrative privileges and experience using Active Directory.

    + Configuring, imaging, troubleshooting and utilizing Commercial Solution for Classified Solutions (CSFC) devices.

    Qualifications

    Required:

    + BS + 2 years experience. Additional work experience can be considered in lieu of a degree.

    + Active Secret clearance and able to obtain a TS/SCI.

    + Must have a CompTIA A+ certification and a CompTIA Sec+ certification.

    + Experience with both Android and Apple IOS systems.

    + Experience using Active Directory.

    + Knowledge of and experience in applying ITIL principles and standards to improve incident resolution and customer service standards.

    + Must have experience with installing, configuring, and maintaining operating system workstations in support of business processing requirements.

    + Must be able to communicate effectively via telephone or in person.

    + Must be able to present themselves in a professional manner.

    + Must be willing (if needed) to commute to a different location on Peterson SFB.

    + Ability to adapt in a fast pace and high demand environment.

    + Able to perform Tier-1 troubleshooting at the physical layer.

    + Must understand the functional difference and capabilities of both Android and Apple IOS systems.

    Preferred skills:

    + Comprehends and Informs user base of educated responses in network outages or degradations.

    + Develops Tier-1 implementations to ease transference of knowledge to user base.

    + Understanding of incident management and COMSPOT reporting.

    + Flexibility to provide services during and outside of regular business hours if requested by Government Service Owners/Teams.

    + Comprehension of service desk Tactical Training Processes (TTP) & Standard Process Models (SPM).

    + Develops and promotes standard operating procedures.

    + Conducts routine hardware and software audits of workstations to ensure compliance with established standards, policies, and configuration guidelines.

    + Must be comfortable carrying up to 35-50 lbs.

    + General knowledge on computer functions, shortcuts and virtual environments.

    + Experience using an ITSM tool to drive service delivery and performance.

    + Basic Understanding of DoD environment and military rank structure.

     

    Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

    REQNUMBER: 2510889

    SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability