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This role involves acting as the primary IT liaison, driving the employee technology experience, managing local IT projects and budgets, and ensuring alignment with global IT strategies while advocating for local site needs. You will be instrumental in fostering strong relationships with local skill teams and business customers, serving as the primary "face-off" to ensure IT services meet evolving needs and influence the IT roadmap for an enhanced employee experience. The position requires a focus on problem resolution, continuous improvement, and maintaining robust security and compliance across all site IT operations

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.

Key Responsibilities:

+ **Site IT Operations & Support:** Leads the management and maintenance of all site IT infrastructure, hardware, software, and network resources across assigned non-manufacturing, research, and advanced engineering sites in SouthEast Michigan. Ensure robust field operations support to ensure superior employee technology experience.

+ **Project & Initiative Implementation:** Oversees the successful local implementation of global IT initiatives, including new projects, technology upgrades, and tech refresh programs, ensuring successful deployment and integration at the site level.

+ **Business Relationship Management:** Serve as the primary "face-off" for local skill teams and business customers, fostering strong relationships and ensuring IT services meet their evolving needs. Act as a voice of the customer to influence the IT roadmap and drive requirements for enhanced employee experience.

+ **Local Project Management:** Take on project management roles for local IT projects funded by site-specific business units or skill teams, overseeing them from initiation to successful completion.

+ **Team Leadership & Development:** Potentially lead and mentor a team of L2 support ensuring they are equipped to provide high-quality on-site and remote support, and fostering a culture of continuous improvement and technical excellence.

+ **Security & Compliance:** Oversee the implementation and adherence to IT security policies and compliance standards, protecting data, network access, and information assets at the sites.

+ **Problem Resolution & Continuous Improvement:** Identify problematic IT areas, implement strategic solutions, and drive continuous improvement initiatives to enhance IT service delivery and efficiency.

Minimum Qualifications:

+ Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

+ Minimum of 7-10 years of progressive experience in IT operations, infrastructure management, or a related field.

+ Proven experience supporting non-manufacturing, research, or advanced engineering environments is highly desirable.

+ Background in project management.

+ Comprehensive understanding of IT infrastructure components (networking, servers, cloud services, end-user computing).

+ Familiarity with IT Service Management (ITSM) frameworks (e.g., ITIL).

+ Knowledge of cybersecurity best practices and data protection regulations.

+ Exceptional leadership, communication, and interpersonal skills, with the ability to engage effectively with technical teams and non-technical stakeholders.

+ Strong analytical and problem-solving abilities.

+ Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment.

+ Customer-centric mindset with a focus on enhancing the employee technology experience.

Preferred Qualifications:

+ Certifications such as ITIL, PMP, or relevant technical certifications (e.g., Cisco, Microsoft, AWS).

+ Experience with advanced engineering tools and software common in R&D environments.

+ Familiarity with Ford's IT ecosystem and corporate culture.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

This position is a salary grade range 7-8.

For more information on salary and benefits, click here: https://fordcareers.co/GSRSP1 (https://urldefense.com/v3/\_\_https://fordcareers.co/GSRSP1\_\_;!!N\_LtwI-RPugbI9wg0dJn!DZ8lNjpEaE87sGTApb\_\_6Xis6GZMKWBsQgQiXRl\_N5BCUfoaALPAkmunf2RJiW1-\_KfKkGu3VlanNdTJ$)

Visa sponsorship is not available for this position.

Relocation assistance is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

\#LI-Onsite

\#LI-MH5

**Requisition ID** : 52998