• Treasury Management Technical Solutions Engineer

    First Horizon Bank (Lafayette, LA)


    Description

    Position not eligible for sponsorship.

     

    Locations: Onsite in Memphis, TN; Maryville, TN; Birmingham, AL; Lafayette, LA; New Orleans, LA; Charlotte, NC; Raleigh, NC; or Dallas, TX.

    Summary:

    The Technical Solutions Engineer is a key part of the Treasury Management technology team, providing level 2 support for technical issues related to First Horizon’s Treasury Management Digital Platform. In this role, you will collaborate with business partners and vendors to resolve platform challenges, advise on new products and project implementations, and ensure timely solutions to maximize client satisfaction.

    Key Responsibilities:

    + Serve as a main technical point of contact for First Horizon’s commercial online banking platform; includes production support and research for level 2 support escalations

    + Coordinate implementation of new integrations with Enterprise Architecture, vendors and other IT teams

    + Lead collaboration efforts with relevant product, SME, or technical teams to diagnose and resolve complex platform issues, including data transmission errors, access problems, and transaction discrepancies.

    + Track, prioritize, and document support tickets to ensure accountability and timely solutions.

    + Create and maintain documentation for troubleshooting guides, FAQs, and knowledge base resources.

    + Execute continuous improvement of performance and monitoring on the platform

    + Automate manual processes and optimize existing architecture

    Qualifications:

    + 3+ years of experience supporting a digital customer platform, preferably within banking or treasury management

    + Excellent problem-solving and communication skills; ability to translate complex technical issues for non-technical associates and clients.

    + Familiarity with user access management, platform integrations, and security protocols

    + Proficient in ticketing systems, documentation tools, and remote troubleshooting

    + Experience working within Agile methodologies

    Desired Skills:

    + Integration pattern knowledge (ie: API’s, YAML, ETL, file transmissions, schedulers)

    + Data query and analysis (SQL queries in systems like MSSQL, Oracle, DB2, Databricks, etc)

    + Application performance monitoring systems (tools like Dynatrace, Splunk, app dynamics, etc)

    + Build automation and deployment tools experience (Git, Bitbucket, TFS, Jenkins, etc.)

    + Strong understanding of money movement and commercial banking (ie: ACH, wire transfers, positive pay)

    + Knowledge of banking compliance and data security standards

    + Data analysis skills, including data mapping and validation

    + Technical documentation skills (BRD, FRD, TDD, data flow and architecture diagrams, flowcharts etc.)

    About Us

    First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com (https://urldefense.com/v3/\_\_https:/www.firsthorizon.com/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .

    Benefit Highlights

    • Medical with wellness incentives, dental, and vision

    • HSA with company match

    • Maternity and parental leave

    • Tuition reimbursement

    • Mentor program

    • 401(k) with 6% match

    • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

    Follow Us

    Facebook (https://www.facebook.com/FirstHorizonBank)

     

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    LinkedIn (http://www.linkedin.com/company/first-horizon-bank)

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    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

     

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

     

    For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.