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Come join us to create what’s next. Let’s define tomorrow, together.

Description

Job overview and responsibilities

The Manager – NOC Bridge Communications serves as the “Voice of the NOC” for internal and external stakeholders, leading a 24/7 team responsible for real-time, high-impact communication across the airline. Provides timely updates to customers, frontline teams, media, public relations stakeholders, and internal departments during both normal and irregular operations.

The Manager – NOC Bridge Communications will serve as the arm for day-to-day monitoring and moderating of both internal and external communication. The position coaches and develops a team to achieve all performance goals, including quality, tone of voice, response times and productivity. Monitor, coordinate and communicate operational activity and decisions, as directed by the Network Director.

+ Monitor, coordinate and communicate operational activity and decisions for both internal employees and customer communication.Events can range from broad system impact to individual flight events.

+ Provide leadership and guidance to the team that monitors flights in real-time for delays, cancelations, operational impacts, ad-hoc requests, technology initiatives, and prepare immediate or proactive messaging as needed.

+ Support 24/7 operation with flexible working hours that may include nights, weekends, and event-based on-call support.

+ Join both scheduled and unscheduled operational planning calls to recap and communicate plans to the broad relevant operational groups.

+ Establish communication protocols for various operational events to ensure standardization in content, structure and timing.

+ Provide administrative support for the team for schedules, vacations, and other duties assigned.

Qualifications

What’s needed to succeed (Minimum Qualifications):

+ Bachelor's degree or related experienceBachelor's Degree or similar experience

+ 3+ years of communication, professional or creative writing experience

+ Strong knowledge and understanding of the airline industry

+ Outstanding written and verbal communication skills

+ Ability to prioritize and adapt to a high-stress, complex and changing operational environment

+ Ability to work with all levels of a highly dynamic organization

+ Critical thinker and problem solver

+ Innovative mindset

+ Detail oriented

+ Ability to interact professionally

+ Must be able to work all shifts, nights, weekends, and/or holidays

+ Reliable, punctual attendance is an essential function of this position

+ Must be legally authorized to work in the United States for any employer without sponsorship

What will help you propel from the pack (Preferred Qualifications):

+ Master’s degree

The base pay range for this role is $79,800.00 to $103,966.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.