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Employment Type:

Full time

Shift:

Day Shift

Description:

MercyOne Central Iowa operates four not-for-profit, Catholic medical centers in Des Moines, West Des Moines, Newton and Centerville and two specialty hospitals – MercyOne Children’s Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total) – along with more than 20 additional facilities that house more than 50 primary care, pediatric, internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893, MercyOne Central Iowa has the longest continually operating hospital in Des Moines and is also one of the largest employers in the state, with more than 7,000 employees and a medical staff of more than 1,000 physicians and allied health associates. MercyOne Central Iowa is a member of MercyOne, which was founded in 1998 through a collaboration between CommonSpirit Health and Trinity Health – two of the country’s foremost, not-for-profit Catholic health organizations. MercyOne has more than 20,000 colleagues in Iowa and surrounding states.

MercyOne also provides you with the quality care you provide to others. We care about our employees well-being and offer benefits that complement work/life balance.

GENERAL SUMMARY:

Provides basic nursing skills in an outpatient clinic setting.

ESSENTIAL FUNCTIONS:

• Demonstrates professional, appropriate, effective and tactful written, verbal, and nonverbal communication with patient, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinic image.

• Demonstrates positive professional customer service in all patient, staff, and visitor contacts

• Utilizes interpersonal skills to establish and maintain healthy interpersonal relationships with healthcare members, patients, and families.

• Acknowledges patient’s rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations.

• Participates in staff development activities and orientation as requested.

• Proactively acts as patient advocate, responding to and working to resolve patient concerns.

• CPR certified.

• Responsible for following equipment maintenance protocol, identifying problems, and coordinating appropriate repairs.

• Operation of various office machines( i.e. fax, copier, phone, and computer).

• Participates effectively as a team member in the clinic.

Nursing/CMA

• Demonstrates ability to recognize and assess emergency needs of patients and initiate appropriate emergency procedures as needed.

• Demonstrates current level of knowledge of various payor regulations by functioning within those guidelines.

• Acts to facilitate interdisciplinary communication. Utilizes other members of the health care team in assessing the patient and analyzes patient data. Assesses learning needs of the patient and significant others. Gives accurate and complete information to patient and family.

• Evaluates patient and family understanding of treatment plan and/or instructions.

• Assists with a variety of procedures, exams and/or operation of diagnostic equipment as assigned (i.e. colposcopy, endoscopy, tympanometry, treadmills, etc.).

• Maintains appropriate aseptic technique for preparation, procedures and medications administered.

• Accurately and legibly documents all patient interactions in patient record

• Reports results and pertinent information to patients and health care team members.

• Functions according to limitations or scope of license or certification.

• Performs basic nursing functions (vitals, rooming, assist with procedures, etc), under direction and supervision of physician.

• Maintains a current CMA certification

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Work requires extensive technical or specialized training such as would be acquired in a college or technical school (e.g. CMA, MLT).

• Knowledge of:

o Principles of anatomy and physiology, pharmacology, and disease processes.

• CMA certification must be obtained within first year of employment and maintained thereafter.

• Clinic/physician office experience preferred.

• CPR Certification (obtained within 6 months of start date).

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran