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Description We are looking for a dedicated Front Desk Supervisor to join our team in Larchmont, New York. In this Contract-to-permanent position, you will play a key role in delivering exceptional service to members and guests while managing front desk operations and staff. This is an excellent opportunity for a service-oriented individual who thrives in a dynamic, team-focused environment.

Responsibilities:

• Provide a welcoming and personalized experience for members and guests, ensuring their needs are met with care and discretion.

• Address inquiries, concerns, and requests promptly, following up to guarantee satisfaction.

• Supervise, train, and evaluate front desk and night staff, including seasonal team members, to maintain high service standards.

• Lead a service-driven team, promoting a collaborative and customer-focused culture.

• Manage the daily operations of the front desk, including reservations, check-ins, concierge services, and financial transactions.

• Maintain a clean, organized, and visually appealing front desk and lobby area.

• Implement and enforce front desk policies and procedures to align with the club’s mission and standards.

• Ensure all communications with members are accurate, timely, and consistent with the organization's brand.

• Prepare daily event sheets, collaborating with other departments to ensure seamless operations and member satisfaction.

• Provide ongoing coaching and performance feedback to staff, encouraging cross-training and skill development. Requirements

• Proven experience in customer service or front desk management, preferably in a hospitality or club setting.

• Strong leadership skills with the ability to supervise and motivate a team effectively.

• Excellent communication and interpersonal skills to build positive relationships with members, guests, and staff.

• Proficiency in handling administrative tasks, including scheduling and managing reservations.

• Ability to handle financial transactions and maintain accurate records.

• Skilled in answering inbound calls and addressing inquiries professionally.

• Detail-oriented with a focus on maintaining an organized and visually appealing workspace.

• Adaptable and able to thrive in a fast-paced, service-oriented environment.

*Weekends and holidays required*

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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