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Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

**Who We Are:** Wolters Kluwer: The world is a big place, find your place here. (https://youtu.be/OZ2kSzAaXK4?si=sDgZ7DZUbMnBddMq)

What We Offer: 

The Senior Content Management Associate role offers growth potential opportunities, professional development, an engaging team environment, the ability to work a _hybrid schedule (in-office 2-days a week) from any WK office location_ , and amazing benefits.

**Hybrid Office Locations:** Contact Wolters Kluwer | Wolters Kluwer (https://www.wolterskluwer.com/en/contact-us?compositeLink=%7B8B6D9790-777E-4EA6-8A2D-49AA4867660B%7D#AnchorContactForm)

What You'll be Doing:

The Senior Content Management Associate (SCMA) solves internal queries posed by CT BL team members related to knowledgebase issues and licensing nuances across all industries. The SCMA is dedicated to providing rapid and accurate answers so that adjacent teams are able to fulfill client orders and move projects toward completion. As a senior team member, the SCMA is responsible for identifying areas of need in the BL Knowledgebase and proactively planning necessary actions in conjunction with the Manager. The SCMA assists in drafting regular client reports and is responsible for publishing auxiliary reports of their own. SCMAs act as team ambassadors, communicating frequently with other departments and providing training when necessary.

Key Tasks: 

+ Respond to internal queries posed by WK team members via the InSys task system and other channels

+ Maintain task status updates so team members are abreast of status of inquiries

+ Communicate directly with external government agencies to assist with business license research inquiries

+ Concisely convey findings to team members via verbal and written correspondence

+ Add new and updated license information to the BL Brain Knowledgebase following internal task completion

+ Actively monitor 'Knowledge Recapture' source channels, respond to recapture notifications, and effectuate recapture of knowledge

+ Conduct sweeps of BL Brain knowledge to identify and remedy outdated, missing, or new information

+ Collaborate with Marketing on public facing web material

+ Assist with structural maintenance, data migration, and troubleshooting related to the BL Brain Knowledgebase

+ Assist with internal cross-team training efforts

+ Provide overflow assistance to adjacent teams

You're a Great Fit if You Have/Can:

+ Bachelor’s degree or equivalent

+ 3 years of experience, preferably in research, legal, or knowledgebase management

+ Exceptional interpersonal skills to communicate with government agencies, colleagues and supervisors

+ Ability to identify and report on weak points in stored knowledge and proactively remedy missing pieces

+ Ability to adapt to changing regulatory environment

+ Ability to work independently, handle pressure, multi-task and prioritize work at all times

+ Excellent organizational and communication (both verbal and written) skills

+ Ability to work in a fast-paced environment and meet or exceed deadlines

+ Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)

+ Excellent attention to detail and high degree of accuracy and consistency

+ _Are located within 50 miles of an office and can work a hybrid schedule, being in a Wolters Kluwer office 2-days a week_

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference

Additional Information:

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html

**Diversity Matters:** Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.

_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $44,900 - $61,700

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.