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We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

****** You must be able to work in one of the following SAP offices **: Bellevue, WA / Newtown Square, PA / New York City** or **Canada

Relocation is NOT provided

** **You m** **ust be experienced with "Content Supply Chain" (CSC)

We are seeking a highly-skilled Content Process Optimization Manager to join the Content Experiences organization in Global Marketing and lead the ongoing optimization, automation, and enhancement of our content workflows. As SAP transforms its Content Supply Chain over multiple years, this role ensures the processes, tools, and user experiences continue to evolve, scale, and deliver value.

While initial processes will be largely designed by domain and functional leads in the initial stages of our transformation, this person will be responsible for owning their refinement, adoption, efficiency, and alignment with evolving business needs. The role sits within the content team, but works closely with engineering, IT, and stakeholders across marketing to ensure workflows are seamless, user-friendly, and continuously improving.

What you'll do

+ Own end-to-end evaluation and optimization of content workflows, ensuring processes stay efficient, scalable, and aligned with business goals.

+ Monitor and analyze how existing processes and tools perform; collect feedback from users and stakeholders to identify friction points or bottlenecks.

+ Propose and lead enhancements, retooling, or automation (in partnership with IT/engineering) to simplify workflows, reduce manual effort, and increase speed.

+ Translate process input into tool requirements; ensure tool features support optimal user experiences and embed process logic (not just tool mechanics).

+ Maintain and update process documentation and standards, ensuring they reflect best practices and the latest improvements.

+ Develop enablement materials (guides, playbooks, tutorials) that make updated workflows accessible and usable for content teams.

+ Lead training sessions and adoption efforts to help teams internalize new or improved workflows.

+ Serve as liaison with IT (e.g. CPIT) to manage process documentation in platforms like LeanIX, Signavio, or similar systems.

+ Ensure processes and tools remain coordinated across functional silos (content, marketing ops, creative, localization, etc.).

+ Conduct periodic reviews and audits of process health (compliance, usage, efficiency) and recommend further refinements.

What you bring

+ 5 years of experience in process optimization, operations, or process engineering—ideally in a marketing, content, or digital environment.

+ Must be experienced with **"Content Supply Chain" (CSC)**

+ Strong fluency with workflow and process modeling tools (e.g. Signavio, LeanIX, Visio, or similar).

+ Experience with automation or low-code/no-code tooling to streamline tasks (or ability to partner with engineering)

+ Excellent written and verbal communication; able to make process maps and enablement guides clear and consumable.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program (https://one.int.sap/me@sap/jobs\_and\_hiring/employee\_referral/region/0000/lang/en) , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

**Compensation Range Transparency** : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 100000 - 170000(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits (https://www.sapnorthamericabenefits.com/en/public/welcome) .

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process (https://jobs.sap.com/content/Ethical\_usage\_of\_AI\_in\_the\_recruiting\_process/?locale=en\_US) .

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 436681 | Work Area: Marketing | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid