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Overview

Come join Intuit VEP (Virtual Expert Platform) Team. VEP is at the heart of connecting our customers with expert guidance across all our products - QuickBooks, TurboTax, Mailchimp, and Credit Karma. We drive a multi-billion-dollar Services business (e.g., QuickBooks Live, TurboTax Live), enhance Customer Success through AI and human expertise, and provide Sales technology to connect with prospects and customers. We own the entire technology stack, from user interfaces and expert management systems to workforce operations, digital expertise and conversation capabilities, data infrastructure, and platform services. We collaborate closely with Product, Design, Marketing, and Operations to create seamless experiences for both users and experts.

We are seeking a highly motivated and experienced Manager 2, Software Engineering to lead a team in developing complex and large-scale software systems. The ideal candidate will possess strong technical skills, a deep understanding of Full stack technologies, and a proven track record of delivering customer impact. They will also have a strong sense of operational excellence, a passion for building and growing high-performing teams.

Responsibilities

• Explore and implement AI and agentic technologies to improve system

automation and capabilities, including AI-powered autoscaling.

• Lead and manage a team of software engineers, providing guidance,

mentorship, and support.

• Drive the design, development, and deployment of complex and large-scale

software systems.

• Ensure the reliability, scalability, and deployment of our software systems.

• Implement and maintain best practices for software development, including

coding standards, code reviews, and testing.

• Design and build an abstraction for the computing infrastructure to improve

usability and developer efficiency.

• Foster a culture of operational excellence, focusing on system stability,

monitoring, and incident response.

• Take extreme ownership and accountability for the team's deliverables and

outcomes.

• Remove barriers so the team can move fast.

• Collaborate with cross-functional teams, including product management,

engineering partners, and operations.

Qualifications

• Bachelor's or Master's degree in Computer Science or a related field or

equivalent experience.

• 10+ years of experience in software engineering, with a focus on developing complex and large-scale systems.

• Proven track record of leading and managing software engineering teams.

• Strong technical skills and expertise in software development methodologies.

• Strong sense of operational excellence, with experience in system monitoring and incident response.

• Excellent leadership and communication skills.

• Ability to build and grow a high-performing team.

• Strong sense of ownership and accountability.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits (https://www.intuit.com/careers/benefits/full-time-employees/) ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

Southern California $200,500.00 - 271,000

What you'll bring

How you will lead

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.