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Job Description

The Manager, Technology Delivery – Commercial Loan Servicing will build and maintain strong relationships with internal partners and guide the successful delivery of technology solutions across three core commercial servicing platforms. This leader will manage a cross-functional team of technologists, provide oversight for application migrations and ACH conversion efforts, and ensure service excellence across ACBS, nCino onboarding, payments, and commercial treasury workflows. The ideal candidate will bring in-depth ACBS knowledge, technical fluency, and a proactive leadership style to drive complex deliverables in a high-impact financial environment.

Key Responsibilities

Lead end-to-end delivery of servicing-related technology initiatives, including migrations from Shaw to ACBS

Manage technical teams working on backend development, API integration, and data movement

Oversee servicing modules, data systems, onboarding capabilities (nCino), and payments/treasury integrations

Translate business needs into effective technical execution, ensuring regulatory and reporting compliance

Act as a strategic liaison between servicing operations and delivery teams

Foster vendor relationships and manage external application partners where applicable

Advocate for and implement operational improvements that enhance the technology division’s value

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Qualifications

5+ years of Commercial Servicing experience (ACBS preferred)

5+ years managing vendor applications and third-party platforms

Strong background in .NET development (data-heavy/API integrations)

Demonstrated success leading technology teams of 5+ professionals

Expert knowledge of infrastructure, architecture, and core banking processes

Strategic thinker with an understanding of financial reporting, compliance, and service delivery

Experience with ACH and payment systems preferred