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Job Description

Insight Global is seeking a Salesforce Developer to support a large healthcare client’s Contact Center initiatives, with a focus on implementing AgentForce. This is a fully remote position based in India, offering the opportunity to work with cross-functional teams across time zones to deliver scalable, high-impact solutions.

Key Responsibilities:

Design, develop, and deploy customized Salesforce solutions, with a focus on AgentForce for contact center operations.

Collaborate with product owners, business analysts, and other developers to gather requirements and translate them into technical solutions.

Support the integration of Salesforce with other enterprise systems and platforms.

Ensure solutions are scalable, maintainable, and aligned with best practices.

Participate in code reviews, testing, and deployment activities.

Troubleshoot and resolve issues related to Salesforce functionality and performance.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

3+ years of experience as a Salesforce Developer.

Strong hands-on experience with Salesforce Lightning, Apex, Visualforce, and SOQL.

Experience working with AgentForce or similar Salesforce-based contact center solutions.

Familiarity with Salesforce integration tools and APIs.

Ability to work independently and collaborate effectively with remote teams.

Excellent communication skills in English. Salesforce certifications (e.g., Platform Developer I/II, Service Cloud Consultant).

Experience in the healthcare domain or with HIPAA-compliant environments.

Familiarity with Agile/Scrum methodologies.