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Mgr PL Direct Sales - SP08BEAssistant Manager, Inside Sales - SO08AE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Are you a dynamic leader with a passion for coaching high-performing sales teams? We’re seeking a Personal Lines Direct Sales Manager to lead a team of approximately 14 licensed Sales Agents in a remote/hybrid Sales Center environment. The ideal candidate will bring a proven track record of exceeding sales and customer satisfaction goals, driving engagement, and fostering a culture of accountability and continuous improvement.

Expectations:

Culture

+ Maintain a High-Performance Culture: Lead and model behaviors to drive individual and team goals, utilizing advanced coaching techniques and feedback mechanisms (GROW and SMART goal practices) to reduce team variation.

+ Achieve Performance Excellence: Consistently achieve key performance metrics and address performance improvement issues promptly and effectively to maintain balanced performance.

+ Effective Communication: Demonstrate exceptional verbal and written communication skills, ensuring all team members are informed, engaged, and aligned with organizational goals.

+ Self-Awareness and Development: Build self-awareness and identify areas for improvement. Develop and implement strategic action plans, resulting in significant and measurable improvements in engagement and performance, as reflected by favorable engagement survey results.

Business Owner Mindset

+ Leader Mindset: Foster a business owner mindset by implementing effective coaching routines, disciplines, and data-driven strategies to identify key behaviors, conduct outlier analysis, reduce variation, and uncover improvement opportunities.

+ Decision Making: Consistently provides innovative feedback for process improvements, develops creative solutions to complex problems, and makes quick, effective decisions in a fast-paced environment.

+ Financial/Business Acumen: Continues to develop a general understanding of the recon, staffing model, roadmap, priorities with the ability to collaborate/partner with stakeholders to influence and communicate key decisions.

Change Leadership

+ Build and leverage relationships and resources to lead organizational change effectively. Encourage and facilitate the adoption and execution of change initiatives at all levels.

+ Cross-Functional Collaboration: Partner with business units across functional and organizational lines to understand the end-to-end customer experience, share best practices, and recommend improvements.

+ Cultivate Engagement and Trust: Foster high engagement through a culture of trust and belonging, positively influence behaviors in peer group, performance, culture & engagement.

Qualifications

+ Minimum of two years coaching, mentoring, supervisory or leadership experience

+ Experience in a Sales environment is highly desired.

+ Insurance and leading in a Sales Center experience preferred.

+ College Degree strongly preferred.

+ Primary work hours for this position are between 8:00 a.m. – 7:00 p.m. local time (Monday-Friday) as the needs of the team/business dictate with rotating weekday closing shift to 11:00 pm Eastern Time and weekend coverage (both approximately 1-2 a month)

+ A driven, self-starter with a strong work ethic and passion for learning

+ Proven track record of delivering improved and sustained results over time

+ Ability to foster a high-performing sales team environment with a focus on customer impact

+ Possess exceptional interpersonal skills and strong influencing abilities

+ Demonstrated capacity to communicate across small and large groups

+ Strong business acumen and professional demeanor

+ Readily able to adapt and lead others through change

+ Strong organization, planning, time management and delegation skills

+ Desire to coach and mentor others with demonstrated value in team collaboration.

+ Ability to successfully lead and drive accountability in a structured environment.

+ Willingness to learn needed technical aspects of the job

+ Strong skills in all basic computer applications (Word, Excel, PowerPoint, etc.)

This role can have a Hybrid or Remote work arrangement.  Candidates who live near one of our office locations (San Antonio, TX; Hartford, CT) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. For the remote option candidates in Mountain (MST) or Pacific (PST) time zones are preferred.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$72,000 - $117,600

The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us (https://www.thehartford.com/about-us) | Our Culture (https://www.thehartford.com/about-us/corporate-culture) | What It’s Like to Work Here (https://www.thehartford.com/careers/our-employees) | Perks & Benefits (https://www.thehartford.com/careers/benefits)

Every day, a day to do right.

Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do.

Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable?

That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined.

And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day.

About Us (https://www.thehartford.com/about-us)

Our Culture

What It’s Like to Work Here (https://www.thehartford.com/careers/our-employees)

Perks & Benefits

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