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About the Role

_Location:_** **_Saginaw, Michigan (Majority On Site_** **_)*_

Are you looking to jump start or further your IT career? Morley's team of IT professionals offers growth opportunities, a positive environment, meaningful work and strong benefits.

As a Technical Support Specialist, you'll help Morley associates with all their computing needs.

+ Using your problem-solving skills and technical know-how, you'll help find solutions to technical issues.

+ Your work will enable associates to provide great service to our Fortune 500 clients, and make sure they can work in an efficient and safe environment.

_*Hybrid Schedule_

+ _This is a hybrid role._ _You'll work_ _on site at our Saginaw, Michigan, campus 90% of the time, and will work from home_ _periodically_ _._

+ _See *The Hybrid Experience* section below for on-site perks and videos on what both experiences are like!_

_What You'll Do_

+ Provide help desk and desktop application support

+ Troubleshoot, upgrade and maintain PC desktop and laptop systems and peripherals

+ Support System and Network Administrators in daily workloads

+ Ensure that all desktop and laptop systems:

+ Are properly configured and tested before deployment

+ Have system connectivity and accessibility

+ Are tested and verified after deployment

+ Provide operational documentation as needed for common operational tasks

+ Provide all desktop operational support

+ Implement security systems that will provide detection, prevention, containment and deterrence mechanisms to protect and maintain data integrity

+ Support compliance in the areas of system security, user access, resource access and authentication

+ Escalate items as needs require

+ Assist in supporting all corporate email systems, calendaring and scheduling software

+ Accept and execute all related and / or associated assignments and responsibilities as instructed by senior management

_Questions Before You Apply?_

Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day).

Skills for Success

_Required Skills_

+ A positive, self-starter attitude with a solid work ethic, strong attention to detail and ability to meet deadlines

+ Excellent communication, problem-solving, organizational and interpersonal skills

+ Familiar with:

+ Windows 10 and 11

+ Microsoft Office

+ Various web browsers

+ Printers

+ Active Directory

+ Remote desktop

+ Some networking skills

_Eligibility Requirements_

+ Ticketing system experience

+ Proven expertise in supporting currently installed hardware platforms

+ Associate degree in computer science (or related field) - OR - one or more years of experience in computer support plus a high school diploma or equivalent

+ **Able to work on site in Saginaw, Michigan, a majority of the time**

+ Able to work the following hours:

+ 8 a.m. - 5 p.m. Eastern time

+ Monday - Friday

+ On occasion, after-hours or weekend support may be needed for high-priority or timely projects

_Remote Work Requirements_

+ High-speed internet access at home that you are able to connect to via Ethernet or landline

+ Secluded and distraction-free work environment

_The Hybrid Experience_

Work from home (WFH) flexibility, in-person interaction.

+ **On campus** **–** See what it’s like working on site at Morley, where you can connect in person:(direct link to video: https://mrly.info/wi7)

+ Friendly, casual environment

+ Corporate office in Saginaw Township, close to shopping and restaurants

+ Access to on-site cafeteria and free workout facility

+ Perks like tickets to local events

+ **At home** **–** Check out an associate's typical WFH day and how their home office setup helps them stay focused: (direct link to video: https://mrly.info/h4b)

Why Join Our Morley Family

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

_Health & Wellness Benefits_

+ Medical and prescription coverage, including free annual physicals

+ Dental and vision insurance

+ Paid time off

+ Associate wellness program (earn a reward for getting your annual wellness checkup)

+ Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

_Financial Benefits_

+ 401(k) with match

+ Flexible spending account

+ Life insurance

+ Short- and long-term disability insurance (company paid)

_Benefits to Make Your Life Easier_

+ Teladoc: 24/7 online access to doctors

+ 24/7 nurse help desk

+ Patient advocacy: Free 24/7 help with benefit questions and claims issues

+ Family, financial and estate guidance (will) services

_About Morley_

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected] .

Thank you for your interest in Morley.

_Notices_

+ Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork

+ Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa

+ Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy

\#LI-Hybrid