• Customer Account Manager

    Sage (Lawrenceville, GA)


    Customer Account Manager

    Job Description:

    Bilingual-Spanish/English- Account Manager- Timeslips

     

    Scaling Sage is our top strategic priority. As an Account Manager, you’ll help millions of small and medium-sized businesses grow by building strong relationships and staying in tune with their evolving needs. By delivering the right product solutions at the right time, you’ll deepen customer connections and play a key role in the long-term growth of Sage.

     

    Hybrid schedule — work from the office three days per week.

     

    You’ll represent software that combines decades of trusted expertise with modern tools like Sage Ai. Our software makes work easier and more efficient for our customers – that’s why they love it.

     

    Uncapped earnings

     

    Our compensation structure includes a base salary plus commission. We believe that if you put in the work, you should be rewarded for it.

     

    10 paid days for volunteering and learning:

     

    Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year. Another 5 days per year can be invested in engaging in learning opportunities that interest you, because we care about your development at Sage.

    Key Responsibilities:

    Summary of your day-to-day:

    You’ll typically focus on managing a portfolio of customer accounts, acting as a trusted advisor by spotting challenges early, and helping customers get the most out of Sage products. Additionally, you’ll care deeply about renewals, always looking for upsell and cross-sell opportunities that drive growth and deliver real business impact.

    Key performance metrics (KPMs):

    Everyone wants to know what’s expected of them, and they want to be supported in achieving those goals too. Growing Sage is our main focus, so you can expect to have plenty of resources enabling you to experience your best work yet. As an account manager, your success will be shaped by:

     

    • Total CSAT and NPS scores

    • Average renewal and churn reduction rates

    • Total growth in revenue from upselling and cross-selling

    • Total NRR scores

    • Percentage of CRM accuracy

    Qualifications:

    • Bilingual in Spanish + English-written and spoken

    • 2 years of proven sales and commercial acumen

    • Skilled in CRM systems and sales tools for managing pipelines and accounts

    • Customer discovery expertise

    • Proficient in managing multiple accounts and cross-functional working

     

    Perks? We have plenty.

     

    • Competitive salaries that landed us in the top 5% of similar-sized companies (according to Comparably).

    • Comprehensive health, dental, and vision coverage.

    • 401(k) retirement match (100% matching up to 4%).

    • 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday).

    • 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.

    • 5 days paid yearly to volunteer (through Sage Foundation).

    • $5,250 tuition reimbursement per calendar year starting 6 months after the hire date.

    • Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually).

    • Library of on-demand career development options and ongoing training offerings.

    What it’s like to work at Sage:

    Careers homepage -https://www.sage.com/en-us/company/careers/

     

    Glassdoor reviews -https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm

     

    LinkedIn page -https://www.linkedin.com/company/sage-software

    #LI-MB2

    Function:

    Sales

    Country:

    United States

    Office Location:

    Lawrenceville

    Work Place type:

    Hybrid

     

    Advert

     

    Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

     

    Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

     

    Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/

     

    Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpnc

     

    We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out [email protected].

     

    Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/

     

    Equal Employment Opportunity (EEO)

     

    Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

     

    In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.