• Housing Clerk

    Chautauqua Opportunities (Jamestown, NY)


    Housing Clerk

     

    Jamestown, NY (http://maps.google.com/maps?q=Jamestown+NY+USA)

    Description

    Housing & Emergency Services Division

    Position Data:

    Title: Housing Clerk/Scheduler

     

    Grade: 3 Exempt: _______ Non-exempt ___X__

     

    Immediate Supervisor: Housing Services Manager

    Basic Function or Position Summary:

    Provides clerical support to service area, including filing, data entry, and mailings.

     

    Schedules all Divisional housing inspections and prepares customer annual recertification

     

    packets for mailing.

    Security Clearance

    • Access Level 4 – V,A,C,R

    Position Responsibilities and Specific Duties:

    • Schedules divisional housing inspections

    • Serves as back up for reception.

    • Prepares customer annual recertification and inspection packets

    • Clerical function for division

    • Copying, filing, data entry (to include double entry requirements), reporting

    • Phone and customer messages

    • Route customer contact

    • Route mailings and mailing lists

    • Tracking of success stories

    • Ordering of supplies

    • Maintains division data bases

    • Promotes agency mission

    • Maintains confidentiality and complies with the code of ethics.

    • Maintains consistent professional customer service

    • Job performance incorporates integrated service delivery model while promoting self-

    sufficiency

    • Other duties as designated by supervisor

    Key Working Relationships:

    A. Internal: Division Director, Deputy Director, Managers, Staff

    B. External: Customers.

    Supervisory Scope:

    A. Number of staff supervised: 0

    B. Titles supervised: N/A

    Organizational Responsibilities:

    • Adheres to all policies and procedures

    • Gathers appropriate documentation and tracks outcomes

    • Participates in organizational committee structures as appropriate

    • Participates in organizational and divisional management systems

    Requirements

    Knowledge, Skills Required:

    • High School diploma or GED required; Associate’s Degree in Sciences, Business, or

    Human Services preferred

    • Minimum one year of clerical, administrative, or customer service experience

     

    required; three years of clerical, administrative, phone skills, filing skills or customer

     

    service experience preferred.

     

    • Strong interpersonal skills

    • Good team building skills

    • Working knowledge of Microsoft Office (Word, Excel), data entry and spreadsheets;

     

    experience with Google Drive strongly preferred.

    Physical:

    • Ability to lift up to and including 10-25 pounds of physical effort

    Special Requirement:

    • Reliable transportation

    • Must be able to provide consistent even tempered customer service at all times

    • Works compassionately with a diverse population