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Description

• Performs day-to-day end-user support for a wide range of computer hardware, software, applications, and data and voice networks.

• Partners closely with business customers to ensure computing needs are met by providing end user training, assisting with network connectivity, and identifying, troubleshooting, diagnosing, and thoroughly resolving problems.

• Serves as primary point of contact to set up and maintain network security.

• Supports organizational information technology initiatives and maintenance by performing some or all of the following: system configuration, infrastructure support, system administration, system analysis, database maintenance, installing and upgrading equipment components and software, and planning for/responding to service outages and other problems.

• Performs software installations, software updates and hardware maintenance in accordance with documented policies and procedures.

• Identifies opportunities for process and procedure enhancements to drive efficiency and customer service levels.

• Conducts research on emerging desktop software, hardware and networking, recommending innovative and cost-effective solutions to customer problems.

• Accurately and fully documents all troubleshooting and steps taken to resolve case within the IT support ticketing system, ensuring tickets are created for all work done.

• May assist with procurement, inventory control and equipment life-cycle planning activities for technical hardware and software across the company.

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Requirements

• Knowledge of Windows Operating Systems and the Microsoft Office installation process

• Knowledge of Cisco wireless routers

• Skill in computer hardware troubleshooting including monitors, printers and desktop software

• Skill in applying critical thinking, analysis and problem-solving methods

• Skill to clearly and concisely communicate verbally and in writing both technical and non-technical information

• Skill in explaining technical information in layman’s terms

• Skill working in a collaborative team environment

• Skill working with minimal direction

• Skill in providing customer service

• Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint)

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .