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Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities .

Salary/Hourly Rate:22.00 - 23.00

The goal of a Benefits Navigator I, under guidance of experienced Benefits Navigators, is to assist disabled adults and children in applying for and obtaining Supplemental Security Income (SSI) and/or Social Security Disability Insurance (SSDI) utilizing the SOAR (SSI/SSDI Outreach Access and Recovery) model. Applying all SOAR methodologies from eligibility screening through claim decision; working closely with claimants, internal staff, Social Security Administration (SSA), and Disability Determination Services (DDS). Providing referrals to programs and services that will increase wellbeing, provide appropriate support and treatment such as long-term care and Health First Colorado (Medicaid).

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

+ Assist in SSI/SSDI benefit acquisition as appropriate utilizing SOAR model principles including screening review, application assistance including completion of all required forms needed on the claim, writing, and submitting medical summary report (MSR), representation on the claim when appropriate, and quality review of all applicable documentation and processes.

+ Manage an ongoing caseload of initial and first reconsideration claims.

+ Request and maintain medical, physiological, school, work records in compliance with HIPPA and confidentiality statutes, regulations, and rules. Read and interpret medical, mental health, and educational records with attention to detail for tests and verbiage that are significant for Social Security Disability eligibility.

+ Maintain regular contact with participants at least monthly, responding promptly to participants.

+ Collaborate with the referring case manager/navigator to connect participants to services and resource acquisition including but not limited to SNAP, TANF, Medicaid, Medicare, and Long-Term Care Medicaid or Aid to Needy Disabled (AND) or Old Age Pension (OAP) as appropriate. ​​

Additional Responsibilities

+ Perform other responsibilities as assigned.

+ Identify proper forms and obtain signatures on all the required forms and documentation.

+ Ability to research unfamiliar terms and diagnoses located in medical, mental health, and educational records for the purposes of screening and for writing the MSR.

+ Assist with medical/mental health appointments or regulatory appointments with participants, as needed.

+ Maintain regular contact with medical providers as well as DDS and SSA as needed, including supporting attendance for Consultative Exams (CE’s).

+ Connect with internal resources, external allies, service agencies and critical decision makers and make appropriate and accurate referrals to partners as appropriate.

+ Interact with community members in a way which supports cooperation among agencies and resource acquisition.

+ Document all data and reporting requirements regarding participants in appropriate databases.

+ Maintain accurate data entry and record keeping.

+ Participate in ongoing trainings and professional development opportunities that will contribute to the effectiveness of the SOAR team.

+ Keep abreast of current trends in community resources, SOAR processes, social security benefits, state government benefits, medical and mental health programming, and best practices in accessing these resources and programs. Remain culturally attuned to the people of the community being served, able to communicate, be sensitive and compassionate.

Qualifications: Education, Experience, and Certification(s)

+ Minimum 2 years of related experience in the human services field. High school diploma or GED required.

+ Proof of SOAR certification (adult curriculum) preferred

+ Proof of SOAR certification (child curriculum) preferred

+ A valid driver’s license and/or access to reliable transportation to perform work-related travel required.

+ Must have acceptable vehicle insurance coverage if personal vehicle is utilized for work. ​

+ High school diploma or GED and a minimum of two years of related experience in the human services field; bachelor’s degree preferred.

+ Proof of SOAR certification (adult curriculum) required upon hire and proof of SOAR certification (child curriculum) required within 30 days of hire.

+ A valid driver’s license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).

Knowledge, Skills, and Abilities

+ Ability to read, interpret, and synthesize documents such as federal regulations, medical and psychological records, and data reports to create a compelling case via a written summary report in support of a disability claim.

+ Ability to write other detailed reports and professional correspondence.

+ Ability to speak effectively with participants, community partners and federal and state stakeholders. Bilingual in Spanish, not required but preferred.

+ Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area.

+ Ability to develop a participant budget, calculate dates/times and track income changes.

+ Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

+ Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Safety and Health Responsibilities

ServiceSource is committed to providing and maintaining a safe, secure and healthy work environment for all employees, persons-served, volunteers and visitors. As part of this commitment, ServiceSource has developed safety, security and occupational health policies, practices, guides and standards. With this understanding, all employees are required to:

+ Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws.

+ Adhere to all corporate and local safety plans, policies, practices and standards.

+ Be aware of and follow all safety rules of your work site.

+ Report any unsafe conditions or accidents to your supervisor.

+ Practice standard precautions (formerly universal precautions) always.

+ Participate in mandatory or available safety training.

+ Supervision Received

• Close Supervision: The incumbent is assigned duties according to specified procedure and receives detailed instructions. Work is checked frequently.

• Supervision: The incumbent performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.

• General Supervision: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

• Direction: This incumbent establishes methods and procedures for attaining specific goals and objectives and receives guidance in terms of broad goals. Only the final results of work are typically reviewed.

• General Direction: The incumbent exercises wide latitude in determining objectives and approaches to critical assignments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functi

ons of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to sit, talk, and hear. The employee will need to walk within an office setting. The employee may occasionally lift or move office products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While in the ServiceSource office setting, the work environment is usually quiet. While visiting employer worksites in the community, noise level and weather/temperature conditions may vary.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

+ Health coverage for you and your family through Medical, Dental, and Vision plans.

+ Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

+ A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

+ Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

+ To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

+ A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information