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Desktop Support Technician

Onsite- West Des Moines, IA

Technical

+ PC Technician

+ IT Support

+ Imaging

+ Hardware

+ Deployment

+ Windows 10 & 11

+ ServiceNow

+ SharePoint

+ SCCM

Job Description

The Desktop Support Technician is someone with an understanding of organization, communication, customer service. Interpersonal skills needed, as well as ability to collaborate. Role will involve taking questions from business partners, viewing client data, helping with IT asset management systems, organizing and reviewing hardware inventories, looking up warranty status on hardware, reviewing requests, submitting security requests for logins to website, working with BUs to assist advisors with questions and needs. All will be internal information.

Duties

+ Laptop & PC Break/fix experience - Must have experience building PC's, installing new hardware, and imaging pre-laptops.

+ Managing hardware inventory. Ship equipment and work with end users to onboard them.

+ Organization- Must be able to keep track of inventory and warranties.

+ Application Support - Proprietary application experience for in depth troubleshooting issues.

+ Daily support for all users so being they are a man down they are getting back logged with tickets.

+ Assist O365 migration and Windows 10 migration.

+ In house training on Principal systems and business knowledge will be provided.

+ Customer service and soft skills are very important.

+ Assist with hardware deployment activities.

+ The day to day is managing hardware inventory, image and prep laptops, ship equipment and work with end users to onboard them.

+ Technologies uses are Windows, SCCM, ServiceNow, SharePoint Online, Office 365.

+ Laptop and equipment deployments, asset accountability.

+ Hardware deployment and inventory management experience.

Additional Skills & Qualifications

+ Strong customer service skills. Team player mentality. Patience and problem solving skills. Power Automate is a nice to have.

+ The incumbent will gain enterprise wide support experience and also has the opportunity to move up the ranks and get exposed to a variety of areas within the organization.

Work Environment

+ The dress code is business casual and the environment is a team based fun loving atmosphere who works hard and is collaborative

+ Monday-Friday. No Weekends

+ 1st Shift Core hours

+ The size and culture of the team is about 12 people, 4 FTE and rest contractors

Interviews & Start Date

+ Interviews November 3 - November 17

+ Start Date December 1, 2025

Schedule

+ Monday-Friday.

+ 1st shift hours.

+ Saturday & Sunday Off.

+ Federal Holidays Off.

Pay and Benefits

The pay range for this position is $24.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Des Moines,IA.

Application Deadline

This position is anticipated to close on Oct 24, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.