• Overnight Technical Support Specialist

    TEKsystems (Baltimore, MD)


    Description

    The Technical Support Specialist will assist with onboarding, vetting, and managing user access for multiple applications and programs in accordance with client contract requirements. The Technical Support Specialist will route service requests and incidents after documented troubleshooting and triaging procedures are complete.

     

    The Technical Support Specialist will complete identified tasks, review user access audits to identify and enforce security of the systems and information assets to protect against modification, destruction, or unauthorized access. It is the job of the Technical Support Specialist to identify vulnerabilities to protect data assets while recommending solutions and best practices. This position provides monitoring of application and URL availability and performance, while assisting with initial gathering of required information to triage any service degradation or outages. The Technical Support Specialist will facilitate the communication, tracking, and completion of weekly planned maintenance for customer owned services. This work is supported by phone, email, in person, online meetings and chat.

     

    Skills

     

    Technical support, contact center, help desk, Troubleshooting, Help desk support, Support, Service desk

     

    Additional Skills & Qualifications

     

    Must be able to use multiple systems or applications, type a minimum or 35-40 WPM, while speaking with customers.

     

    Has foundational knowledge of Identify and Access Management and Network Operations. Basic understanding of ITIL or basic understanding of IT infrastructure.

     

    Knowledge of industry trends (i.e., Next Gen AWS, ServiceNow, HARP, Office 365).

     

    Experience with contractor onboarding, support and deployment of new applications and services.

     

    Intermediate understanding of security issues, techniques, and implications across multiple platforms.

    Demonstrated ability and experience:

    Working independently and/or in a team environment

     

    Managing customer relationships

     

    Meeting time sensitive deadlines

     

    Making sound decisions and exercising sound judgment

     

    Strong customer service skills in problem solving, verbal/written communications, and interpersonal skills with a high attention to detail.

    Pay and Benefits

    The pay range for this position is $24.00 - $26.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully remote position.

     

    Application Deadline

     

    This position is anticipated to close on Oct 24, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.