"Alerted.org

Department

Professional Services

Employment Type

Full Time

Location

US

Workplace Type

Fully remote

Shape the Future of Work with Eptura

At Eptura, we're not just another tech company—we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe.

Job Description

The **Implementation Consultant** plays a critical role in post-sales service delivery, ensuring the successful configuration and adoption of Eptura’s software solutions. This role involves managing multiple small to medium-scale projects independently and contributing to larger, cross-functional initiatives. Success in this position requires strong domain expertise, excellent customer-facing skills, and the ability to drive projects to completion on time and within budget. The ultimate objective is to promote customer success and retention through effective onboarding and solution adoption

Responsibilities

+ **Project Portfolio Management:** Manage multiple complex implementation projects concurrently ensuring timely delivery and alignment with client goals.

+ **Client Relationship Ownership:** Serve as the primary point of contact following customer contract approval, fostering trust and accountability.

+ **Onboarding Leadership:** Conduct project kick-off meetings to outline onboarding processes, timelines, and expectations.

+ **Data Integration Oversight:** Lead the integration of customer data into the software platform, ensuring accuracy and completeness.

+ **Strategic Planning & Execution:** Develop, deliver, and execute comprehensive project plans tailored to client needs and timelines.

+ **Proactive Issue Resolution:** Identify and resolve project issues proactively to maintain momentum and avoid delays.

+ **Customer Enablement & Training:** Educate customers on best practices for data collection and workflow integration.

+ **Data Validation & Preparation:** Validate and format customer-provided data for system import.

+ **Exceptional Customer Support:** Provide high-quality, responsive, and professional support throughout the onboarding period.

+ **Industry-Specific Adaptability:** Understand and adapt to the unique needs of customers across various industries (e.g., healthcare, retail, hospitality, manufacturing).

+ **Feedback Loop for Innovation:** Capture and report customer feedback to inform product improvements and enhance user experience.

+ **Cross-Functional Collaboration:** Collaborate with Sales and Customer Support teams to provide documentation and implementation support.

+ **Customer-Centric Project Management:** Take a proactive approach to project management, ensuring customer progress and long-term engagement.

About You

+ **3+ years of experience supporting SaaS software** – Expertise in troubleshooting and resolving technical issues to ensure smooth implementations and customer satisfaction.

+ **Continuous Learning:** Actively seeks opportunities for growth and development, welcomes feedback, and shares expertise with colleagues.

+ **Communication:** Demonstrates strong verbal and written communication skills, listens effectively, and selects appropriate communication methods.

+ **Innovation:** Brings creativity and original thinking to problem-solving and contributes ideas to improve processes and outcomes.

+ **Quality Orientation:** Strives for accuracy and thoroughness, applies feedback constructively, and maintains a strong commitment to excellence.

+ **Teamwork:** Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

+ **Technical Skills:** Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, Outlook, Chrome, Internet Explorer).

Benefits

+ Health, Dental, Vision & Pet Insurance

+ Dependent, Spousal and Domestic Partner coverage available

+ Up to $1000 Company HSA Contribution

+ Medical, Dependent Care and Limited FSA Accounts

+ Income Protection and Replacement - 100% Company Paid

+ Short Term Disability

+ Long Term Disability

+ Life Insurance

+ Employee Assistance Program

+ Flexible PTO

+ 401K with company match

Eptura Information

+ Follow us on Twitter | LinkedIn | Facebook | YouTube

+ Eptura is an Equal Opportunity Employer. At Eptura we promote our flexible workspace environment, free from discrimination. We believe that diversity of experience, perspective, and background leads to a better environment for all our people and a better product for our customers. Everyone is welcome at Eptura, no matter where you are from, and the more diverse we are, the more unified we will be in ensuring respectful connections all around the world.

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