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As an Assurance 360 Performance Manager at Honeywell HPS, you will play a pivotal role in managing Performance Based Contracts (Assurance 360 Contracts). You will be responsible for ensuring the successful delivery and performance of these contracts while maintaining the highest levels of customer satisfaction. In this dynamic role, you will interface directly with customers, analyze performance metrics, oversee incident management, manage change processes, and collaborate across various functional groups.

This role is open at Houston, TX and Memphis, TN locations with Travel up to 40% as required to customer sites.

Key Responsibilities:

+ Serve as primary customer interface, ensuring expectations, requirements, and communications are effectively managed.

+ Monitor KPI Balanced Scorecard results; analyze and drive performance improvements.

+ Oversee incident and escalation management, ensuring timely resolution.

+ Manage remote and onsite change activities, including projects, upgrades, and updates, following approved processes.

+ Deliver project scope efficiently within budget and identify opportunities for scope growth.

+ Ensure timely submission of Project Execution Plans and Monthly Program Reports.

+ Coordinate cross-functional team activities to meet project and service goals.

+ Maintain contract compliance with communication, HSE, and change management plans.

+ Review system performance metrics, identify issues, and plan corrective actions.

+ Supervise all upgrades, migrations, and On-Process Migrations (OPMs).

+ Review and assess significant change requests, including operational risk/benefit impacts.

+ Advise on project activities affecting control systems and ensure documentation accuracy.

+ Identify training needs and support customer competency development.

+ Manage third-party contracts for quality, timeliness, and cost-effectiveness.

+ Collaborate with GTAC and TAC Performance teams on Service Requests and resource coordination.

+ Ensure all products, projects, and solutions remain fully supportable across Honeywell.

+ **Travel up to 40% as required to customer sites.**

YOU MUST HAVE

+ Bachelor’s degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics

+ **At least 6+ years of experience in customer delivery within services and/or project environments.**

+ **At least 6+ years of experience with automation and process controls.**

+ Strong working knowledge of Honeywell DCS Platforms, notably Experion systems.

WE VALUE

+ Bachelor’s degree in Engineering.

+ Six Sigma and/or ITIL Certification are of value.

+ Extensive experience in the Industrial Automation or Relevant Industry

+ Systems integration

+ Field Service experience

+ Process Automation

+ Project Management proficiency

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays .For more Honeywell Benefits information visit: https://benefits.honeywell.com/

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: 10/21/2025

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.