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Purpose:

Responsible for the training, supervision, and performance of food service associates to maintain food safety, food quality, and customer satisfaction in the varied Food and Nutrition operations.

Responsibilities:

+ Provide for direct supervision of hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines.

+ Conduct the orientation, training and coaching of new team members. Ensure routine competency checks are completed for all associates with appropriate follow-through.

+ Coach and discipline associates as appropriate and in accordance with Human Resource policies and procedures.

+ Contribute to the relevant and timely performance feedback to associates through the performance review process.

+ Schedule personnel to meet operational needs and in accordance with volume and budgetary guidelines.

+ Maintain inventory levels to ensure they are adequate to meet the needs of the operation. Oversee security of inventory and cash revenues.

+ Conduct and document service recovery on all customer complaints as per operational guidelines.

+ Monitor all aspects of the department's food safety program routinely and take immediate and appropriate action to identified hazards. Monitor all aspects of the operation's sanitation program on a daily basis to ensure inspection readiness at all times.

+ Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.

+ Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests.

+ HS Diploma/GED required.

+ 3 years relevant experience required.

+ 1-year relevant leadership experience required.

Licensure, Certifications, and Clearances:

Safe Serve Certified or must be completed within 6 months of hire

+ ANAB - National Accreditation Board OR SERV Safe Certified

UPMC is an Equal Opportunity Employer/Disability/Veteran