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Job Title

Hospitality Sales Support Coordinator

Position Overview

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Shaw Industries is seeking a Hospitality Sales Coordinator to support its Regional Hospitality Sales & Custom Customer Service team. This remote role plays a key part in managing hospitality projects and enhancing customer relationships by coordinating quotes, samples, orders, claims, and communications across internal teams and clients. The coordinator serves as a central point of contact for project tracking and resolution, ensuring smooth execution and timely follow-up for strategic accounts. Responsibilities include maintaining project data in Salesforce, facilitating shipments, supporting sales efforts, and contributing to a collaborative team environment focused on delivering exceptional service.

Hours: 8:00 AM – 5:00 PM

Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo and more.

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide.

Responsibilities:

+ Serve as the primary contact for local market customers and the sales team, managing inquiries, order processing, project setup in Salesforce (SFDC), quoting, and claims initiation.

+ Coordinate with internal departments to resolve customer issues and ensure timely communication.

+ Provide interim support in vacant territories by managing active projects and assisting with pricing and order fulfillment.

+ Monitor Proforma Invoices and customer payments to facilitate timely order release and shipment.

+ Create and manage project records and formal quotes in SFDC.

+ Track and follow up on sample requests, mockup submissions, and scheduled shipments to meet project deadlines.

+ Distribute product documentation, including specifications, pricing, installation guidelines, and warranties.

+ Respond to customer emails and support the sales team with updates and information.

+ Initiate and manage claims in ShawNow, including scheduling inspections when needed.

+ Maintain a current list of open projects and send order confirmations with shipping details.

+ Enter sample orders across various product categories.

+ Participate in ongoing learning and team collaboration to support continuous improvement.

Qualifications:

+ High school diploma or equivalent.

+ Experience in customer-facing roles, with familiarity in tools such as Salesforce and ShawOnlineLive.

+ Strong communication skills across phone, email, and other digital platforms.

+ Effective time management, organization, and attention to detail.

+ Ability to work collaboratively in a team environment and adapt to changing priorities.

+ Familiarity with order entry systems, claims processing tools (e.g., ShawNow), glinks and hospitality project workflows is beneficial.

+ Commercial Experience is strongly preferred

Competencies:

+ Build Customer Satisfaction

+ Learn and Apply

+ Manage Work

+ Communicate Effectively

+ Initiate Action

Shaw benefits include: • Medical, dental, and vision insurance • Life insurance and disability coverage • Tuition reimbursement • Employee assistance program • Health savings account • Paid Time Off • Parental Leave • 401K and Retirement Plans • Product discounts for employees • Adoption assistance • Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations) • And much more.

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.