• Patient Services Associate

    University of Michigan (Ann Arbor, MI)


    Patient Services Associate

    How to Apply

    A cover letter is required and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experiences that directly relate to this position.

    Job Summary

    The Mary A. Rackham Institute (MARI) at the University of Michigan is currently hiring for the position of Patient Services Associate. As a vital member of our team, you will play a crucial role in providing frontline support to our clients. This involves handling incoming calls and assisting individuals with various tasks, including scheduling appointments, facilitating check-ins, processing co-pays, and ensuring clients complete necessary paperwork.

     

    Who We Are

    Learn More About the Work We Do at MARI

    + Visit theMARI webpage (https://mari.umich.edu/) to learn more about our Institute. The page was designed for recruiting trainees but provides insights into our training approach, the people involved, our office, and life in Ann Arbor.

    + Check out the 2024 MARI annual report (https://mari.umich.edu/news-events/annual-reports/) to learn more about the depth and volume of services we provide, who our clients are, and more.

    Responsibilities*

    As part of the front office team, you will work alongside committed, knowledgeable colleagues who ensure compassionate and helpful interactions for MARI clients. The day-to-day job responsibilities of this position include:

     

    + Welcoming clients for check-in and check-out, including collecting co-pays.

    + Scheduling appointments for new and existing clients.

    + Auditing client and clinical schedules for accuracy.

    + Distributing client digital paperwork and collecting registration paperwork (i.e. signed consent forms, new client forms, measures and insurance cards).

    + Set-up of clinical-based questionnaires for certain clients.

    + Helping out as necessary on other administrative tasks and responsibilities.

    Required Qualifications*

    + High school diploma or equivalent.

    + 1-2 years of working in a healthcare setting (or related field), completing administrative tasks with sensitivity and accuracy.

    + Excellent verbal, written, interpersonal, and organizational skills.

    + Proven ability to work with faculty, students, and staff.

    + Outstanding attention to detail.

    + Ability to maintain individual rights to privacy and confidentiality (i.e., HIPAA and PHI protection).

    + Excellent customer service skills and comfort discussing and collecting co-pays.

    + Demonstrated experience with Google Workspaces, including Gchat, Gmail, Google docs, sheets, calendar, and forms.

     

    Work Locations

     

    Initially, this position will be 100% onsite, however one remote day may be available. Office hours are Monday through Thursday 7:30am - 7pm and Friday 7:30 - 4pm. Schedule may vary, one closing shift required.

     

    Modes of Work

     

    Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

     

    Union Affiliation

     

    This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

     

    Background Screening

     

    The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

     

    Application Deadline

     

    Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

     

    U-M EEO Statement

     

    The University of Michigan is an equal employment opportunity employer.

     

    Job Detail

     

    Job Opening ID

     

    269824

     

    Working Title

     

    Patient Services Associate

     

    Job Title

     

    Patient Services Associate

     

    Work Location

     

    Ann Arbor Campus

     

    Ann Arbor, MI

     

    Modes of Work

     

    Hybrid

     

    Full/Part Time

     

    Full-Time

     

    Regular/Temporary

     

    Regular

     

    FLSA Status

     

    Nonexempt

     

    Organizational Group

     

    Rackham Grad School

     

    Department

     

    Mary Rackham Inst Central Off

     

    Posting Begin/End Date

     

    10/20/2025 - 11/03/2025

     

    Salary

     

    $43,056.00 - $62,462.40

     

    Career Interest

     

    Service Employees Intl Union (SEIU)