• Lead Customer Service Representative

    Trane Technologies (Gaithersburg, MD)


    At Trane Technologies™ and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

    Job Summary:

    Trane Technologies Life Science Solutions Business is hiring for a Lead Customer Service Representative to join our team. In this role, you will provide technical process guidance to customer service teammates as a subject matter expert. The Lead Customer Service Representative will support the customer service team by being a point of escalation to help resolve customer/technicians’ needs and issues and serve as a back-up to the Customer Service Manager.

    Responsibilities:

    • Coordinates service resources, dispatches and assigns team members to projects.

    • Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.

    • Interacts and communicates with all Field Technicians to assign and dispatch.

    • Coordinates operations interaction with the Parts Department and Acquisition, as necessary.

    • Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.

    • Generates work orders, quotes customers, creates purchase orders, and generates various reports.

    Qualifications

    • Certificate/degree from college or technical school with three (3) years related experience and/or training; or minimum of five (5) years of related experience and/or training with HS Diploma/GED.

    • Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.

    • Must be organized with the ability to multi-task and prioritize daily interruptions.

    • Strong attention to detail and enjoy working in fast paced environment.

    • Knowledge of Word, Excel, Outlook, and Windows.

    • Flexibility to work overtime/weekends, as required.

    • Familiarity with the refrigeration cycle

     

    Base Pay Range: $52,500 to $70,500

     

    This base salary range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

     

    We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.