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Description

The FSCS’s primary responsibility is to perform technical support to service partners, via phone, email or other means of communication. The FSCS must be able to effectively communicate, both verbally and in writing, technical details concerning equipment, accessories, consumables, and spare parts to support customers, internal staff, and our business partners. The FSCS will carry out technical support in accordance with the organization’s policies and applicable laws. The FSCS is a link for all service needs from the sales organization and customer care team. 40 calls a day Essential Responsibilities -Address complaints and resolve problems in a timely manner ensuring that the appropriate Service Partner is providing our customers professional and world-class service. -Answer calls and respond to emails professionally and in a timely manner, using the standard systems and processes -Document call information according to standard operating procedures -Handle customer inquiries both telephonically and by email -Research required information using available resources -Manage and resolve customer complaints -Follow up customer calls where necessary -Provide customers and colleagues with product and service information -Enter/update new customer/caller information into CRM system -Identify and escalate priority issues -Route calls to appropriate resource -After Hours Hotline support – if needed by business.

Skills

Troubleshooting, Customer service, electrical wiring, Field Support Center Specialist, Technical support, Call center, Customer support, Hardware, HVAC

Top Skills Details

Troubleshooting,Customer service,electrical wiring

Additional Skills & Qualifications

Must Haves: - 1+ year of hands on technician experience handling wiring or electronics (car technician, HVAC, AT&T or similar roles) - Customer service skills - Basic computer skills Soft Skills: - strong communication skills - Team player - Detail oriented

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $27.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Rolling Meadows,IL.

Application Deadline

This position is anticipated to close on Oct 31, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.