• HVAC Technical Service Advisor

    Ferguson Enterprises, LLC. (Cohoes, NY)


    Job Posting:

    Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

     

    Ferguson is currently seeking to fill an immediate need for an HVAC Technical Service Advisor. In this role, you will provide technical product support to our outside sales and field partners. If you have prior technical HVAC experience, outstanding communication skills, and love helping others solve problems, this is an excellent opportunity to grow with an industry-leading organization.

    Responsibilities:

    + Assist dealers in troubleshooting service and installation problems over the phone daily

    + Maintain daily call log of customer interactions

    + Provide outside field service customer support on job sites

    + Develop and maintain relationships with outside sales, field technicians, and customers, ensuring their satisfaction with our products and services at all times

    + Provide technical product knowledge and product training virtually and in-person to customers and internal associates

    + Assist in developing training curriculum and materials as directed by the Training & Technical Support Manager

    + Assist with filing warranty claims

    + Work with other branch personnel to ensure phenomenal customer service from the order to the delivery and beyond

    + Continually improve product knowledge in order to promote a professional image in the field

    Qualifications:

    + 3+ years of Technical HVAC Experience. Either in Service, Install or Technical Support

    + Experience with Trane, American Standard, Mitsubishi, and/or Fujitsu strongly preferred

    + Experience reading wiring diagrams, specifications, service diagnostics, and/or application bulletins, preferred

    + Strong proficiency with computer and software programs, including all Microsoft Applications

    + Demonstrated interpersonal skills and ability to collaborate with people at multiple levels of internal and external organizations

    + Ability to be flexible, adaptable, and multitasking skills needed, including the ability to prioritize multiple, urgent requests

    + Proven time management and organizational skills

    + Detailed and able to maintain a high level of accuracy

    + Self-starter, creative problem solver, and self-sufficient

     

    At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

     

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    Pay Range:

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    $5,008.34 - $8,008.34

     

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    _Estimated Ranges displayed are Monthly for Salaried roles_** **OR** **_Hourly for all other roles._

     

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    This role is Bonus or Incentive Plan eligible.

     

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    Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

     

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    _The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability._

     

    _Ferguson Enterprises, LLC. is an equal employment employer_ _F/M/Disability/Vet/Sexual_ _Orientation/Gender_ _Identity._

     

    Equal Employment Opportunity and Reasonable Accommodation Information (https://www.ferguson.com/content/careers/reasonable-accommodation)