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Posting Details

Posting Details

Position Title Student Technician

Student Status Work Study Optional –You are not required to be a Federal Work Study Recipient to hold this position.

Work Location Springfield Campus

Department Computer Services

Hiring Range $15.50 per hour

Sponsorship Information

Applicants must be currently authorized to work for ANY employer in the United States on a full-time basis. This position is not eligible for work visa sponsorship.

Department/Employer Operating Hours Monday-Friday, 8am-6pm

How many hours per week are required? approximately 15-20 hours weekly

Description of Primary Duties

Responsibilities:

+ Identifying and resolving customer issues with software, University systems, computers, mobile devices, peripherals, network connections, and printers via phone, chat, remote support, and in-person.

+ Providing top-notch customer service and technology support for University students, faculty, and staff

+ Tracking all support work done in the IT work management system and documenting full details of support interactions

+ Creating and following technical guides and process documentation

+ Working on special projects and performing other duties as assigned

Required Qualifications

Work Requirements

+ Meet Student Employment qualifications (https://www.missouristate.edu/StudentEmp/student-employment-eligibility.htm)

+ Must be able to work approximately 15-20 hours per week

+ Be punctual and reliable in attendance

+ Maintain a positive attitude and customer empathy

+ Represent Computer Services in a professional manner

What makes a good Computer Services Student Technician:

+ Strong customer service skills

+ Strong written and verbal communications skills

+ Ability to gain technical knowledge of campus supported software and systems

+ Ability to gain skills in technical and process documentation

+ At least one semester of experience with Missouri State systems as a registered student.

+ Preference will be given to students with at least two years remaining in their degree program.

Required Certifications

Additional Qualifications

Special Instructions to Applicants

Contact Information

Work With Us – Computer Services Help Desk – Missouri State (https://helpdesk.missouristate.edu/work-with-us.htm)

Disclaimer

Disclaimer (https://pa-hrsuite-production.s3.amazonaws.com/156/docs/397337.pdf) for off campus positions only.

#STU

Equal Opportunity Statement

Non-Discrimination Statement

Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict non-discrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972.

This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or of military organizations associated with the Armed Forces of the United States of America.

The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity employer. Inquiries concerning the complaint/grievance procedure related to discrimination on the basis of a protected class, including sexual harassment and sexual assault, or compliance with federal and state laws and guidelines, should be addressed to the Director, Office for Institutional Compliance, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, [email protected], 417-836-4252.

Posting Detail

Open Date 10/20/2025

Close Date 11/21/2025

Posting Number 20250155STU

Applicant Documents

Required Documents

+ Resume

+ Cover Letter

Optional Documents

+ Work Study Award Letter (Student)

Supplemental Questions

Required fields are indicated with an asterisk (*).

+ * Are you a current Missouri State University Student?

+ Yes

+ No

+ * How many credit hours are you currently enrolled in?

(Open Ended Question)

+ * Is your cumulative and/or semester GPA a 2.00 or better?

+ Yes

+ No

+ I don't know

+ * Based on your current academic plans, do you believe you will be a degree-seeking student, taking a minimum of 12 credit hours (6 for graduate students), at Missouri State University in the upcoming academic year (August through May)?

+ Yes

+ No

+ Unknown