"Alerted.org

Tektronix is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Our work accelerates technological breakthroughs that are revolutionizing culture and industry worldwide. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow.

Position Overview

The Director of Sales and Customer Success will lead and manage the sales and customer success functions for a dynamic Services organization specializing in hardware calibration, repair, and asset management. As part of a company that sells hardware, this role is critical in driving service revenue, building customer loyalty, and ensuring seamless integration between hardware sales and post-sale service offerings. The ideal candidate will be a strategic thinker, a proven leader, and passionate about delivering exceptional customer experiences.

Key Responsibilities:

+ Lead the commercial functions within the Americas Service Solutions Organization, specifically Sales Leadership: Land/Expand, Customer Success, Customer Service & Renewals Management

+ Revenue Growth: Set and achieve ambitious revenue targets for services offerings. Monitor key performance indicators and implement initiatives to expand market share and improve profitability.

+ Strategic Partnerships: Cultivate relationships with key clients, industry partners, and internal stakeholders to drive business growth and enhance the company’s reputation for service excellence.

+ Process Optimization: Continuously assess and improve sales and service processes to increase efficiency, scalability, and customer satisfaction.

+ Team Development: Recruit, train, and mentor sales and customer success staff, fostering a high-performance culture aligned with organizational goals.

+ Customer Feedback & Advocacy: Implement feedback mechanisms to gather customer insights and advocate for customer needs within the organization.

+ Reporting & Analytics: Provide regular reporting on sales performance, customer satisfaction, retention rates, and other key metrics to senior leadership.

Required Qualifications:

+ Bachelor’s degree in business, engineering, or related field; MBA preferred.

+ 10+ years of experience in sales, customer success, or service delivery within a services organization or hardware company.

+ Proven track record of achieving sales targets and building high-performing teams.

+ Strong understanding of hardware calibration, repair, and asset management processes.

+ Excellent communication, negotiation, and relationship-building skills.

+ Data-driven approach to decision-making and performance management.

+ Ability to thrive in a fast-paced, customer-focused environment.

Preferred Skills:

+ Experience integrating service and hardware sales processes

+ Familiarity with CRM systems

+ Strong problem-solving and analytical abilities.

+ Change management and process improvement expertise

+ Experience building organizational structures that foster collaboration, empower teams, and support individual growth

+ Experience leading Sales and Customer Success organizations

+ Experience with service businesses

\#LI-RB

Ralliant Corporation Overview

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

We Are an Equal Opportunity Employer

Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

About Tektronix

Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow!

We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

Bonus or Equity

This position is also eligible for equity as part of the total compensation package.

Pay Range

The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 245700 - 456300

Is this role subject to ITAR?

The essential duties of this position require adherence to U.S. Government export control regulations. Accordingly, candidates must either be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3)) or be prepared to collaborate with the company in securing the necessary U.S. government export authorizations. While the company encourages all interested applicants to apply, please be aware that ongoing employment is dependent upon obtaining the appropriate government export authorizations.