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Mobile Crisis Response Clinician - Center for Substance Use Service

Step into a high-impact, community-based role where you'll be the immediate source of support and stabilization for individuals facing a mental health, substance use, or developmental disability crisis. As a member of a two-person mobile crisis team, you'll leverage your clinical expertise to conduct essential outreach, perform detailed risk and clinical assessments, and deliver tailored, solution-focused interventions like emotional de-escalation, safety planning, and coping skills coaching. This is your chance to provide compassionate, trauma-informed care and collaborate closely with partners to ensure seamless, client-centered follow-up, directly impacting the recovery and resilience of community members in their moments of greatest need.

Job Duties:

+ Mobile Crisis Response: Respond to mobile crisis calls from adults experiencing mental health, substance use (including opioid-related), or developmental disability-related emergencies, working collaboratively with a peer support specialist to deliver compassionate, person-centered care in community settings.

+ Assessment & Intervention: Conduct on-site evaluations to assess crisis level, identify needs and natural supports, and implement solution-focused strategies to resolve crises, teach coping skills, and develop contingency and safety plans.

+ Clinical Support & Follow-Up: Provide individualized clinical support and follow-up care through active listening, collaborative response planning, and linkage to ongoing treatment and recovery services.

+ Resource Connection & Treatment Engagement: Facilitate engagement between individuals utilizing opiates and the Center for Substance Use Services for treatment, actively re-engage those previously connected to CSUS, and coordinate access to internal and external community resources to strengthen recovery networks.

+ Data Collection & Collaboration: Collect and track opioid use data required by grant funding, complete accurate documentation, and maintain regular participation in staff meetings, training, and clinical supervision with both the Center for Substance Use Services and the Enhanced Mobile Crisis team.

Qualifications and Skills

Educational and Licensure Requirements:

+ Master's or Bachelor's degree in a related field with experience in mental health services and crisis response.

+ Must maintain a valid driver’s license and active auto insurance at all times, with the ability to travel to various community locations.

Other Qualifications and Skills:

+ Crisis Management: Highly adaptable, confident, and effective in fast-paced, unpredictable environments with rapidly evolving client needs.

+ Relationship Building: Possesses strong interpersonal and engagement skills, with a demonstrated ability to build trust, foster hope, and support client recovery and resilience journeys.

+ Trauma-Informed Care: Solid understanding of trauma-informed principles, including the ability to provide empathetic support and maintain appropriate professional boundaries during crises.

+ Communication & Documentation: Excellent verbal and written communication skills, with the ability to document clearly, accurately, and professionally in electronic medical record (EMR) systems.

Workplace Environment:

+ Exposure to Risk: Occasional exposure to bloodborne pathogens, requiring adherence to proper use of personal protective equipment (PPE) and safety protocols.

+ Behavioral Challenges: Must be prepared to work with individuals who may exhibit challenging behaviors and be ready to deploy crisis intervention and de-escalation techniques.

+ Travel & Physical Demand: Regular local travel to varied indoor and outdoor settings, including client homes, and ability to drive safely in different conditions; must also be able to lift and carry up to 20 pounds.

+ Emergency Response: Must be prepared to recognize and respond to medical or behavioral emergencies, including knowing when and how to contact emergency services.

Compensation and Benefits:

This full-time, exempt position offers a competitive salary of $54,579.20 - $56,784.00 and includes comprehensive benefits including paid time off, employer-sponsored health, dental, life, and disability insurances; a 403(b) retirement plan with generous employer match; and educational benefits such as tuition reimbursement and student loan repayment.

To apply:

We encourage applicants to apply via the WCMHS website Careers (https://www.wcmhs.org/careers)  page. Applications (resume and cover letter) may also be emailed to [email protected] or mailed via USPS mail to WCMHS Human Resources, PO Box 647, Montpelier, VT 05601. WCMHS strives to make our application process accessible to all. If you need language assistance or an accommodation in the application process, please contact us at [email protected] or 802-229-1399.

About the agency:

For more than 50 years, Washington County Mental Health Services (WCMHS) has served the Washington County community and the Orange County towns of Orange, Washington and Williamstown. WCMHS provides education, support, and treatment of individuals and families living with mental health challenges, substance use issues, and developmental and intellectual disabilities. Providing accessible, high-quality services in the community, schools, and health care settings, we work toward positive outcomes for wellness with collaborative, inclusive, and compassionate care. Washington County Mental Health Services is “Where Hope and Support Come Together.”

Washington County Mental Health Services is an equal opportunity employer. Grounded in our understanding that diversity makes us stronger, we are committed to inclusion in our workplace and services. We encourage applications from all qualified individuals and consider applications for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, health care coverage status, military status, age, disability, genetic information, citizenship status, or any other characteristic protected by federal, state, or local laws.

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