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**The BlueCare Operations team is excited to welcome a new Learning Facilitator\!** We’re looking for a high\-energy professional with at least 2 years of experience in BlueCare claims/ customer service who’s passionate about coaching, teaching, and leading others\. In this role, you’ll design and deliver engaging training programs for both new hires and current team members—facilitating classroom instruction and hands\-on learning that directly supports the success of our customer service and claims teams\. This is a great opportunity for someone who’s patient, creative, and eager to grow as a facilitator and leader\. Whether you have prior training experience or are ready to step into a learning\-focused role, we encourage you to apply\. This hybrid position offers a dynamic mix of virtual and in\-person engagement in a fast\-paced, collaborative environment\.

This position does require to come onsite so candidates must live within a 35\-mile radius of the Chattanooga Campus\.

Job Responsibilities

+ Developing, managing and delivering training using the Instructional Systems Design process to attain learning objectives and meet learners' needs\.

+ Monitoring participant progress and instructional program effectiveness; establishing and maintaining a learning environment to actively and freely promote learner engagement and participation\.

+ Reviewing training materials in relation to organizational needs, learners' backgrounds and course objectives to ensure the consistency of quality and accuracy of content\.

+ Some travel may be required

Job Qualifications

_Education_

+ High School Diploma or equivalent

_Experience_

+ 2 years \- Experience in claims or customer service required

_Skills\\Certifications_

+ Proficient in Microsoft Office \(Outlook, Word, Excel and Powerpoint\)

+ Proven leadership abilities that promote growth and development of employees

+ Understanding of corporate policies and procedures

+ Proficient oral and written communication skills

+ Proficient interpersonal and organizational skills

+ In depth knowledge of more than one line of business/systems

Number of Openings Available

1

Worker Type:

Employee

Company:

VSHP Volunteer State Health Plan, Inc

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin,citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law\.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices \(https://www\.bcbst\.com/docs/equal\-employment\-opportunity\.pdf\)

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity\. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via\-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered\. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means\.

As Tennessee's largest health benefit plan company, we've been helping Tennesseans find their own unique paths to good health since 1945\. More than that, we're your neighbors and friends – fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow\.

At BCBST, we empower our employees to thrive both independently and collaboratively, creating a collective impact on the lives of our members\. We seek talented individuals who excel in a team environment, share responsibility, and embrace accountability\.

We're also seeking candidates who are proficient in the Microsoft Office suite, including Microsoft Teams, organized, and capable of managing multiple assignments or projects simultaneously\. Additional, strong interpersonal abilities along with strong oral and written communication skills are important across all roles at BCBST\.

BCBST is a remote\-first organization with many employees working primarily from their homes\. Each position within the company is classified as either fully remote, partially remote, or office based\.

BCBST hires employees for remote positions from across the U\.S\. with the exception of the following states: California, Massachusetts, New Hampshire, New Jersey, and New York\. Applicants living in these states may move to an approved state prior to starting a position with BCBST at their own expense\.If the position requires the individual to reside in Chattanooga, TN, they may be eligible for relocation assistance\.