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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Merchant Network Services (GMNS) has relationships with millions of merchant businesses, in more than 25 countries, and delivers over $1.5T in spend. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. The Global Strategy & Performance Operations (GSOP) team’s mission is to deliver a best-in-class premium merchant experience that will get merchants to not only accept American Express, but openly welcome and recommend us to their customers.

The Global Policy & Standards team within GSOP develops the rules, specifications, and data quality programs that govern American Express products and capabilities across Network Participants, Merchants, and Third-party Acquiring Partners. The GPS Third-Party Policy team is responsible for the development, publication, and communication of operating rules for acquiring programs designed to expand American Express Card acceptance through third-party partnerships.

The Sr. Manager role is an exciting opportunity for a candidate with demonstrated experience and knowledge in the payments industry, particularly of acquiring models and participants in the U.S. payments ecosystem, including those involved in the acquisition, set-up, and onboarding of merchants accepting point-of-sale PIN debit and ecommerce transactions. The successful candidate will leverage subject matter expertise and experience in working with processors, debit networks, and acquirers to develop and apply rules, requirements, and controls for programs that will enable American Express to expand its presence in the evolving payments landscape.

Responsibilities include:

+ Apply payment industry knowledge and expertise to the design and development of rules, requirements, and controls for programs that will enable American Express to expand acquisition efforts in the evolving payments and U.S. debit landscapes.

+ Liaise with internal business, operations, technical enablement, and capabilities teams to understand, assess, and ensure the operational feasibility of proposed policy and requirements.

+ Liaise with internal first and second line of defense, risk, compliance, oversight, and legal teams to ensure proposed acquiring program rules are consistent with a strong control environment.

+ Lead and/or participate in the bi-annual publication process, to include drafting, discussing, and refining policy language and securing stakeholder alignment and approval prior to publication.

+ Serves as subject matter expert; educates and trains internal teams and external partners; develops processes; understands the rules of debit acquiring and how to apply them.

+ While these describe the overall responsibilities of the position, additional duties may be assigned

Qualifications:

+ Minimum 3 years’ experience in the payments industry with demonstrated knowledge of the roles processors, US Debit networks, and acquirers play in merchant acquiring and onboarding.

+ Demonstrated analytical and fact-based problem-solving skills; ability to distill complex scenarios, process map, and apply knowledge to arrive at tactical recommendations and workable solutions.

+ Strong collaboration and influence management skills; experience working cross-functionally within a complex matrixed organization; able to balance business objectives with a robust control environment.

+ Control management/operational risk background a plus.

+ Strong project management and organizational skills; ability to prioritize and participate in a variety of complex projects with varying outcomes without losing attention to detail.

+ Excellent writing and communication skills. Able to simplify and articulate complex requirements and adapt the message for varying audiences.Strong PowerPoint skills.

+ Tenacious and resilient self-starter, able to work independently with moderate guidance; comfortable with ambiguity and committed to meeting deadlines.

Qualifications

Salary Range: $103,750.00 to $174,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

* Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

**Job:** Network

**Primary Location:** US-Arizona-Phoenix

**Other Locations:** United States, US-New York-New York

**Schedule** Full-time

**Req ID:** 25019915