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Sales Concierge Coordinator / Contract / Hybrid / Frisco, TX or Charlotte, NC

Frisco, TX

100% Remote

Contract

$21.44/hr - $24.2/hr

Our large finance and advisory company is looking for a contract Sales Concierge Coordinator. This position is Hybrid - 2 days onsite, 3 days remote. Charlotte NC or Frisco TX office locations.

Potential for extension with proven performance

The Sales Concierge Coordinator is responsible for supporting the Home Loan Mortgage queue to ensure an exceptional member experience. This position will also help the Originator with non-licensed activities as requested. You will be a member advocate to support our core values. You will support a team of 30-40 mortgage professionals, with responsibility for answering member questions, transferring calls to the correct channel, setting up appointments for the MLO’s, and delivering an outstanding member experience.

**Contract Duration:** 6-Months

Required Skills & Experience

+ 2 + years general customer service experience

+ Strong written and verbal communication skills to answer questions and communicate issues clearly and concisely to associates, members, and upper management

+ Ability to work independently with little or no supervision

+ Professional demeanor and excellent work habits are essential

+ Mortgage, consumer credit, or consumer lending experience

+ NMLS licenses (request not required)

+ Passionate about the member experience

+ Knowledge of regulatory compliance

+ Skillfulness to work well with other departments to meet the company’s performance

+ Exhibit the ability to react to change quickly and implement new processes and procedures

What You Will Be Doing

Daily Responsibilities

+ Independently support our mortgage queue to ensure answering queue timely

+ Work on mortgage origination system to review files and answer questions for our members

+ Clearly communicate to our members and ensure our team represents client culture with other channels

+ Handle special member circumstances and problems as they arise

+ Support team in meeting compliance initiatives

+ Provide exceptional member experience

+ Proactively identify, escalate issues and propose recommended solutions regarding potential issues with contributing to operational success

+ Other duties as assigned

You will receive the following benefits:

+ Medical Insurance - Four medical plans to choose from for you and your family

+ Dental & Orthodontia Benefits

+ Vision Benefits

+ Health Savings Account (HSA)

+ Health and Dependent Care Flexible Spending Accounts

+ Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

+ Hospital Indemnity Insurance

+ 401(k) including match with pre and post-tax options

+ Paid Sick Time Leave

+ Legal and Identity Protection Plans

+ Pre-tax Commuter Benefit

+ 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

**Posted by:** Joaquin Guerrero

Specialization:

+ Banking / Mortgage Professional