• IT Trainer

    New York State Civil Service (Albany, NY)


    NY HELP No

     

    Agency Empire State Development, NYS

     

    Title IT Trainer

     

    Occupational Category Other Professional Careers

     

    Salary Grade NS

     

    Bargaining Unit None listed

     

    Salary Range From $80000 to $90000 Annually

     

    Employment Type Full-Time

     

    Appointment Type Permanent

     

    Jurisdictional Class Non-competitive Class

     

    Travel Percentage 0%

     

    Workweek Mon-Fri

     

    Hours Per Week 37.5

     

    Workday

     

    From 9 AM

     

    To 5:30 PM

     

    Flextime allowed? No

     

    Mandatory overtime? No

     

    Compressed workweek allowed? No

     

    Telecommuting allowed? No

     

    County Albany

     

    Street Address 625 Broadway

     

    City Albany

     

    State NY

     

    Zip Code 12245

     

    Duties Description *Applicants MUST submit a cover letter with resume to be considered.*This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy.*Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation.BASIC FUNCTION:ESD’s Information Technology Trainer is responsible for delivering engaging, hands-on training for various software applications, Information Systems and hardware resources utilized within the organization. This includes Microsoft (MS) Operating Systems, MS O365, Omnissa Horizon VDI, MS Dynamics, MS SharePoint, Zoom, Google Workspace, Google Gemini, ChatGPT, Keeper, Monday.com, Smart Draw, as well as many other applications or equipment used within ESD. The IT trainer is responsible for creating, scheduling, and delivering group workshops, webinars, and one-on-one sessions, both virtually and in person, to support user engagement and skill development for ESD resources.WORK PERFORMED:• Design and deliver IT training programs for diverse audiences.• Develop and maintain up-to-date instructional materials (manuals, tutorials, FAQs).• Set up training environments, including necessary equipment and software.• Communicate technical concepts clearly to both technical and non-technical users.• Collaborate with IT staff and subject matter experts to validate, refine, and enhance content.• Align training with organizational goals, compliance requirements, and industry trends.• Serve as liaison among end users, leadership, and IT teams. • Represent the voice of the user by collecting and communicating user feedback. • Evaluate training effectiveness and adjust approaches as needed.• Identify and assist in troubleshooting user-defined problems.• Ensure the work is completed within the guidelines set by IT policies.• Assist with ESD Disaster Recovery efforts, testing and documentation.• Perform other related duties and projects as directed by IT Management.• Position expected to work onsite and/or remote consistent with NYS and ESD guidelines and needs.

     

    Minimum Qualifications Education level required: Bachelor’s degree in computer science, Information Systems, or an IT related field; Or a 2-year degree with a minimum of 5 years’ experience; Or any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Background in instructional design (via credentials or experience). Relevant experience required: 3-5 years’ experience. Ability to work with a diverse group of people at both a functional and technical level and communicate at a level appropriate to audience; experience working independently and as part of a team. Proven success delivering short-term, workplace-based IT training. Experience teaching adult learners with diverse technical skills. Knowledge Preferred: Excellent written and verbal communication, and expertise with Microsoft O365 applications. Certifications preferred. Customer-service orientation with strong interpersonal skills.

     

    Additional Comments Salary range as specified.Comprehensive Benefits Package.

     

    Some positions may require additional credentials or a background check to verify your identity.

     

    Name Jane Martinez – HR Trainer/Talent Acquisition Specialist

     

    Telephone N/A

     

    Fax N/A

     

    Email Address [email protected]

     

    Address

     

    Street 655 Third Avenue

     

    City New York

     

    State NY

     

    Zip Code 10017

     

    Notes on Applying External Candidates: Please attach cover letter and resume. To apply copy & paste URL in browser: https://bit.ly/3APr8cp Internal Candidates: Please apply through ADP using the Myself/Talent menu and submit your cover letter and resume for consideration.WE ARE AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY