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Site Coordinator

Position Profile

Accountable for daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services.

Job Duties and Responsibilities

+ Oversee daily operations of a mail room, copy center, or scanning facility

+ Operate office equipment such as PCs, copiers, multifunction devices, imaging and mail equipment

+ May manage:

+ Courier services

+ Reception services

+ Switchboard operations

+ Shipping & receiving

+ Mail delivery and processing

+ Serve as the primary point of contact with customers daily

+ Implement and manage RICOH Service Excellence Programs

+ Operate equipment/software efficiently to meet service level agreements

+ Achieve cost-efficiency by effectively utilizing company materials and supplies

+ Perform routine tasks including:

+ Creating/completing work orders

+ Contractor monitoring

+ Facility inspections and issue reporting

+ General support as needed

+ Interact with contracted vendors, facility management, and occupants

+ Manage office supply inventory and reordering

+ Coordinate conference rooms and A/V equipment resources

+ Maintain positive internal relationships through professional communication

+ Collect and provide data to leadership and customers, including monthly reports

+ Ensure financial responsibilities are met

+ Perform other duties as assigned

Qualifications

Education, Experience, and Certifications

+ High school diploma or GED required

+ 1+ years of experience in a related field (B2B and/or technical)

+ 1+ years of customer-facing experience required

+ Demonstrated knowledge and understanding of technology

Knowledge, Skills, and Abilities

+ Tactical thought processing

+ Ability to present to small groups

+ Moderate problem-solving skills

+ Basic customer service skills

+ Basic technical aptitude

+ Basic written and verbal communication skills

Working Conditions, Mental and Physical Demands

+ Typical office environment with adequate lighting, ventilation, and normal temperature/noise levels

+ Diverse work assignments requiring interpretation and application of complex information

+ Some physical effort required: walking, standing, bending, reaching, lifting/carrying up to 50 lbs

+ Moderate dexterity required: use of calculator, keyboard, hand tools, and eye/hand coordination

_Note: The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the role._

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.