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Driver Ability Associate

Date Posted: Oct 23, 2025

Requisition ID: 467094

Location:

Indianapolis, IN, US, 46204

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.

The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:

+ Invest in our employees

+ Engage our customers

+ Provide sustainable systems

+ Embrace product innovation

Role Overview :

The Driver Ability Associate works with agency rules, regulations, policies, Indiana codes, and services related to Credentials, Invalidations, Suspensions, and Reinstatements. A high degree of knowledge of the BMV System Tracking and Record Suport (STARS) system is helpful, but not required. The Associate will answer internal and external customer phone calls and emails, as well as process assigned paperwork and all related functions.

Some team travel is involved. Mileage is reimbursed if not using a state vehicle.

This position is located at the BMV operations center at the Indiana Government Center in Indianapolis. Hours are:

+ Full-time, Monday - Friday, 8:30 am -4:00 pm. Weekends are holiday are off.

Salary :

The salary for this position traditionally starts at $29,588.00.

Use our Compensation Calculator (https://in.accessgov.com/spd/Forms/Page/spd/compensation-calculator/) to view the total compensation package.

A Day in the Life:

Responsibilities include:

+ Provide respectful, exedient, and accurate customer service.

+ Repond to and process escalated calls.

+ Investigate referrals made to Driver Ability on State Form 54750.

+ Process forms and update customer records:

+ Form 22106, Vision Certification

+ Form 13226, Bioptic Vision Certification

+ Form 56520, Vision Screening Documentation

+ Form 54747. Medical Review Form

+ Review, record, and process daily submission files of State Driver’s Exam and on-road skills tests.

+ Correspond within BMV and outside agencies, BMV branches, and BMV-approved Rehabilitation Centers.

+ Assist in researching, implementing, and completing department projects.

+ Investigate inquiries from interal and external partners.

+ Work with the Indiana Driver's Licensing Medical Advisory Board.

+ Comply with BMV policies and Indiana Codes to ensure confidentialy of recrods.

+ Participate in quarterly branch visits.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success:

+ High school diploma, or equivalent, with 1 year of work experience.

+ Extensive knowledge of producitivy software including Microsoft Word, Excel, Access, PowerPoint, and Outlook.

+ Ability to:

+ Quickly gain proficiency with the BMV System Tracking and Record Support (STARS) software, Kofax Total Agility (KTA) software, DocuWare software, and other applications necessary for business processing.

+ Multitask.

+ Exercise effective time management.

+ Navigate complex administrative guidelines related to driver credentials, invalidations, suspensions, and reinstatements.

+ Communicate effectively in writing and speaking.

+ Read with attendtion to detail, accuracy, and completeness.

+ Work under pressure.

+ Practice diplomacy, tact, and courtesy.

Supervisory Responsibilities/Direct Reports:

This role may provide direct supervision for one or more staff members.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

+ Three (3) medical plan options (including RX coverage) as well as vision and dental plans

+ Wellness Rewards Program: Complete wellness activities to earn gift card rewards

+ Health savings account, which includes bi-weekly state contribution

+ Deferred compensation 457(b) account (similar to 401(k) plan) with employer match

+ Two (2) fully-funded pension plan options

+ A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

+ 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers

+ Up to 15 hours of paid community service leave

+ Combined 180 hours of paid vacation, personal, and sick leave time off

+ 12 paid holidays, 14 in election years

+ Education Reimbursement Program

+ Group life insurance

+ Referral Bonus program

+ Employee assistance program that allows for covered behavioral health visits

+ Qualified employer for the Public Service Loan Forgiveness Program

+ Free Parking for most positions

+ Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].

Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte\_company=indianaoff) to apply.