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Desktop Support Technician

Overview:

We are seeking a proactive and customer-focused Desktop Support Technician to provide technical support and deployment services in a manufacturing production environment. This role ensures smooth operation of endpoint devices and related technologies, delivering world-class service to internal employees.

Key Responsibilities:

+ Provide Tier 1 and Tier 2 support for PCs, tablets, mobile devices, scanners, printers, and other peripherals in a production facility.

+ Perform PC reimaging, deployment, and refresh activities in an enterprise environment, including Autopilot configuration.

+ Troubleshoot hardware and software issues both remotely and deskside, ensuring minimal downtime and high user satisfaction.

+ Utilize IT Service Management best practices and ServiceNow for ticket handling and documentation.

+ Manage asset inventory for hardware devices and maintain accurate records.

+ Participate in IT-related projects and deployments as required by the business and IT organization.

Required Skills & Qualifications:

+ Hands-on experience with endpoint support for PCs, tablets, mobile devices, and peripherals.

+ Strong background in PC imaging and deployment processes; Autopilot experience preferred.

+ Ability to diagnose and resolve hardware/software issues in an enterprise environment.

+ Excellent customer service and communication skills; ability to work effectively with diverse teams.

Nice-to-Have Skills:

+ Experience in manufacturing or production environments.

+ Familiarity with ServiceNow or similar ITSM platforms.

Pay and Benefits

The pay range for this position is $22.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lincolnshire,IL.

Application Deadline

This position is anticipated to close on Nov 1, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.